Robyn Mellett: A Resolute Leader Excelling in Handling Environmental Projects

While mining industries are crucial to the economic structure of the world, it is also imperative that they follow sustainability and restoration practices to balance their impact on nature. Sustainable mining helps minimize negative environmental impacts like deforestation and water pollution. Restoration efforts focus on reclaiming mined areas and promoting native plant growth. Economically, sustainable practices balance resource extraction while ensuring long-term viability. Socially, community engagement and health considerations play a vital role. Helping the mining industry achieve such environmental goals is OMI Solutions (Pty) Ltd, “OMI”, a company that adds value to its clients through innovative implementation of solutions that improve sustainability, reduce environmental liabilities, and minimize risk.

Restoring Balance

OMI Solutions (Pty) Ltd,(OMI) provides a comprehensive range of services in Environmental and Agricultural Engineering, specialising primarily in the mining sector. Its services include Environmental, Social, and Governance (ESG), Environmental/Sustainability Regulatory Compliance, Environmental Monitoring, Financial Provisioning and Closure Planning, Research, Development and Remediation, Environmental Licensing, Environmental Technical Support and HSE Management System Auditing, Development and Implementation. 

OMI creates “Fit for Purpose and Powerful Solutions with Gentle Delivery” keeping even some of the smallest stakeholders, the insects, in mind. Its vision is to add value to its clients through innovative implementation that improves sustainability. What sets OMI apart in the market is its unwavering commitment to environmental sustainability and innovative solutions. It prioritizes environmental stewardship and seeks to minimize the ecological footprint of the mining industry through its services and practices. OMI stands out by actively working towards positive industry change, advocating for responsible and ethical practices, and exceeding regulatory and social expectations in rehabilitation efforts.

“We emphasize ecological interconnectedness and believe in leading by example, setting new standards for environmental restoration and sustainability. OMI’s trajectory, marked by a steadfast commitment to sustainability, ethical practices, and innovative solutions, positions it as a leader in the mining sector,” says Robyn Mellett, Founder and CEO.

In 2020, OMI established its first apiary (bee farm) and “Wings Sanctuary” at Mountain Honey in Pretoria which won a Professional Stewardship Award in 2021 as it encompasses five of the SDGs set out by the United Nations. These include – No Poverty (SDG 1); Gender Equality (SDG 5); Reducing Inequalities (SDG 10); Sustainable Cities and Communities (SDG 11); and Life on Land (SDG 15). 

Beekeeping is essential for environmental sustainability, supporting pollination, conserving biodiversity, and promoting sustainable agriculture. For almost four years OMI has been rescuing swarms, at no cost to the affected person or community, and relocating these swarms to the Wings Sanctuary where full-time beekeepers watch over, protect, love, and rehabilitate these swarms back to a healthy state. They can then be relocated to farms that need pollinators. The Research Facility at Mountain Honey was also established in 2020, where the first trials to undertake remediation without the need for topsoil were undertaken.

“The aim is to establish Wings Sanctuaries across Africa for all pollinators by promoting the establishment of vegetation. The preservation of bees, and all pollinators, promotes biodiversity,” shares Robyn.

The Passionate Environmentalist

Throughout her 20-year career, Robyn has been involved in several environmental projects and the management thereof, particularly in the mining sector within Africa and the Middle East. Her journey began as a lecturer at the Qwa-Qwa campus for the University of the Free State. She then worked her way up from being a junior environmental scientist at a consultancy to senior environmental positions at mining operations. She earned a reputation for rolling up her sleeves and getting her hands dirty and often teased about bringing the mud into the office. 
 
Outreach, education, training, and giving back have also always been important to Robyn, so she left mining for a short period in her career and worked in Afghanistan, something which, without a doubt, had a huge impact on her as a person. “I will forever be grateful for this life-changing experience and for the people I met,” she says.
 
On choosing mining restoration as a career, Robyn shares how her dad played a huge role in her love for nature and the outdoors. Since childhood, she always wanted to fix everything and make everything better. She was always bringing home rescue animals and saving something, so she certainly did not choose; mining, restoration, and rehabilitation chose her. 

“This long, very hard, and at times a very sad journey God has taken me on, all makes sense to me now, my passion for restoration and rehabilitation is embedded in my DNA, and without a doubt, he has a purpose for me on this wonderful planet we call home. I wake up with this overwhelming feeling of accountability and drive to prove skeptics wrong, and to turn everyone’s “no’s” into “yesses”. Through innovation, we can achieve sustainability, but to get this right we must put the well-being of people first,” she says.

The Inspiration behind OMI

Robyn was inspired to establish OMI because, during her time working in the mining sector, she constantly encountered skepticism and resistance to innovative ideas. She realized that she would have to create her own platform where her ideas could flourish without limitations. Overcoming skepticism and resistance to change in the mining sector proved to be a significant challenge she faced in her career. Despite encountering numerous setbacks and hearing countless “no’s,” she remained steadfast in her belief that there was a different way to approach environmental management, and time has proven the value of her ideas. This experience taught her the importance of resilience, innovation, and staying true to her convictions.
“The one word I am very used to hearing is “NO”, and for years it hurt me to the core, but once you work in a war zone, you realize your life is in God’s hands, and at any minute now, you could die, and then the word “NO” doesn’t carry any weight anymore,” she says.
 
The restoration solutions that OMI has successfully implemented in its research facility and on the ground will change the status quo of restoration of mining activities worldwide. 
 
An Action-oriented Leader

As the CEO and founder of OMI Solutions, Robyn’s role revolves around driving the company’s strategic vision and fostering a culture of innovation and collaboration. Her working style emphasizes active listening, adaptability, and a commitment to nurturing talent and discipline within the organization. There are no mistakes, there are only lessons. Gender balance, equal gender pay, inclusion, diversity, youth development, equal opportunities, and recognizing performance creates a motivated and fair space for her team to work and thrive in.

OMI prioritizes mentoring and empowering employees. The core team promotes inclusivity, the staff attends school, training centers, team-building institutes, universities, and conferences, and have obtained driving licenses, various certificates, diplomas, and degrees while working. Since 2021, OMI has also actively contributed to addressing South Africa’s youth unemployment crisis by participating in the YES program. This initiative provides practical work experience for previously unemployed youth, with a remarkable 75% retention rate within the organization. In addition to this OMI also pays monthly stipends to disabled learners in South Africa.

“It is also really important for me that we support Charities and NGOs/NPOs initiatives, Enterprise, Supplier and Socioeconomic Development and connecting young innovators throughout Africa,” emphasizes Robyn.

Minimizing the Ecological Footprint

OMI Solutions balances mining operations with environmental sustainability by implementing a multi-faceted approach that prioritizes ecological preservation while supporting the needs of mining activities. They begin by conducting thorough Environmental Impact Assessments (EIAs) to identify potential environmental risks and develop mitigation strategies. The team integrates best practices and innovative technologies to minimize the ecological footprint of mining operations, including implementing environmental monitoring systems, adopting sustainable land rehabilitation practices, and promoting biodiversity conservation. They also collaborate closely with mining companies to develop and implement tailored environmental management plans that prioritize sustainability.

One of OMI’s key focus areas is the rehabilitation of impacted areas. Mining activities often leave scars on the landscape, disrupting ecosystems and leaving behind degraded land. OMI recognizes the imperativeness of restoring these areas to their natural state, not only for ecological reasons but also to meet regulatory and social expectations. The company invests considerable resources in research and development to devise creative and effective strategies for rehabilitation. OMI’s commitment extends beyond mere compliance; it strives to exceed expectations by setting new standards for environmental restoration.

OMI is pioneering biodiversity conservation with the establishment of apiary farms/wing sanctuaries across various provinces in Southern Africa. The vision to establish sanctuaries for all pollinators by promoting natural habitation and plant diversity in impacted areas goes hand in hand with OMI’s rehabilitation practices. 

“Beekeeping is intrinsically tied to environmental sustainability. It supports pollination, conserves biodiversity, promotes sustainable agriculture, and raises awareness about the importance of bees and other pollinators in maintaining a healthy environment. Sustainable beekeeping practices, combined with the preservation of natural habitats, contribute to a more environmentally responsible and sustainable future,” explains Robyn.

Aligning with World Sustainability Goals

OMI Solutions is actively working towards the sustainability goals of the world by aligning its practices with international standards and frameworks such as the United Nations Sustainable Development Goals (SDGs). OMI contributes to global sustainability efforts through its focus on environmental conservation, community engagement, and sustainable development practices. By promoting biodiversity conservation, supporting socioeconomic development opportunities, and raising awareness about environmental issues, it aims to make a meaningful impact on the sustainability goals of the world.

Assessing the Industry Trends and Challenges

One of the primary challenges facing the mining industry is the resistance to change and the entrenched mindset toward traditional practices. To overcome this challenge, Robyn suggests that it is essential to foster a culture of innovation, promote collaboration between industry stakeholders, and invest in education and training programs to drive awareness and adoption of sustainable practices. By addressing these barriers, we can unlock the industry’s potential for positive transformation.

Another challenge that hinders progress, is the lack of involvement of communities. By involving communities in the development of biodiversity and rehabilitation plans, OMI ensures that they are made aware of the importance of biodiversity and conservation. This teaches communities how to protect and conserve the ecosystem services they rely on daily. OMI believes that education and awareness empower individuals and communities to make informed choices, take meaningful actions, and adopt sustainable practices. Informed and engaged communities advocate for better environmental policies and regulations. Biodiversity conservation and rehabilitation is best achieved with partners and the collaboration of communities.

In the next five years, Robyn anticipates a growing emphasis on sustainability, digitalization, and stakeholder engagement within the mining industry. To prepare OMI for these trends, she is investing in research and development of innovative technologies, fostering partnerships with key stakeholders, and enhancing its capacity for sustainable practices. “By staying agile and adaptive, we aim to remain at the forefront of industry trends and drive positive change,” says Robyn.

“I believe God is a scientist, he and I speak the same language, and if we stop, listen, and watch, he shows us how to do it, the answers sit within the work he has already done.”

Ready for the Future

OMI Solutions stays abreast of industry changes and consumer demands through ongoing research, collaboration with industry partners, and engagement with stakeholders. By prioritizing continuous learning, adaptability, and a customer-centric approach, we ensure sustained growth and relevance in the market.

In the coming years, Robyn aims to further expand OMI’s global presence, drive innovation in environmental sustainability within the mining sector, and continue advocating for diversity and inclusivity. “We would like to expand our reach into greater parts of Africa, and to leverage the power of the mining sector for societal change, especially for the youth,” concludes Robyn.
 
“Focus on what you have control over, and give the rest to God, let God be your Wings.”

“By integrating innovative tools and software, OMI harnesses technology to enhance efficiency, accuracy, and sustainability across our operations, streamlining environmental management processes and report writing.”

Sean Moriarty: Curating Unique, Convenient and Quality Hospitality Experiences 

In the hospitality industry, which keeps looking for new ways to entertain guests and offer a wholesome experience, a luxury lifestyle destination offers the ultimate in comfort, elegance, and exclusivity. It is a place where you can indulge in the finest gastronomy, relax in the most lavish wellness facilities, enjoy the most thrilling activities, and explore the most stunning scenery. A luxury lifestyle destination is not just a hotel or a resort, but a whole experience that caters to the guests’ every whim and desire.

Luxury lifestyle destinations are gaining popularity because they offer affluent consumers a way to escape from the stress and monotony of their everyday lives and enjoy a unique and memorable experience. Luxury lifestyle destinations are not just about comfort and elegance, but also about authenticity, wellness, and social responsibility. Some experts suggest that luxury travelers are looking for deeper and more meaningful connections with the places and people they visit, as well as full immersion in nature and true disconnection from the routine. Luxury travelers are also seeking positive changes in their lives and are expecting luxury brands to do better for the people and the planet. Luxury lifestyle destinations that cater to these needs and values are attracting more and more customers who are willing to pay a premium for a holistic and transformative journey. A popular name in this rising category is of Quinta do Lago, Portugal.

FINEST GOLF, LEISURE, AND LIFESTYLE RESORT

Nestled within the Algarve and the privacy and security of the Ria Formosa nature reserve Quinta do Lago is a clean and safe destination. The resort houses three world-class golf courses – including the €7 million upgraded South Course – which surrounds the award-winning real estate, sublime restaurants, a premier sports hub, a boutique hotel, and a golden sand beach. 

“For over 50 years, Quinta do Lago has been a leader in luxury, and can be described as an exclusive, modern lifestyle destination that is ideal for families, couples, and groups of friends of all ages. We encourage outdoor living and have an incredibly strong fitness and wellness offering across golf, tennis, cycling, birdwatching, and more – all designed with sustainability in mind. Our services include our award-winning golf courses and our multi-sports hub, The Campus which I mentioned earlier; these facilities allow guests to train and play at the highest standard, whilst also offering amateurs the welcoming atmosphere they need to take up a new sport and learn from high quality, experienced instructors. We also have 14 restaurants and bars all offering a new style of cuisine, our boutique hotel, The Magnolia Hotel, and a variety of exquisite rental properties. We also have a real estate arm and are launching some exciting new projects in 2024 including our final virgin plot development that follows significant demand and exciting, new opportunities for buyers.”

“We know our guests and our residents and have been delivering first-class service for over 50 years – combined with a laid-back feel that makes everyone feel at home,” says Sean Moriarty, CEO at Quinta do Lago

A Leader par Excellence

Sean began working when he was just 13 years old, working on a farm and cheese factory in County Tipperary, Ireland. This provided a very humbling start to his professional life, and he later moved into the food and hospitality industry where he worked for 20 years before moving to Quinta do Lago in 2016 as Chief Executive Officer. 

Having previously held senior positions with brands such as Quinnsworth, (now Tesco), Dairygold, and TOPAZ (Ireland’s biggest forecourt retailer – later acquired by Circle K), he played a leading part in these companies’ rebrands and development of their concepts. 

After working with such large companies and being successful in their development over the years, Sean decided it was time to venture further into the hospitality industry and he knew Quinta do Lago would be the perfect place to do this, as such a well-developed luxury destination, it was an easy decision. 

“Hospitality is a brilliant industry to be a part of, it’s fast-paced and people-centric but it’s one where you can really see the difference that every member of the team is making – and I can safely say that no two days are ever the same,” he says.

When Sean joined the Quinta do Lago team, his brief was to rejuvenate the resort and help transform its image from a traditional golfing resort to a sustainable, luxury lifestyle destination; a destination for all ages with a focus on culinary excellence and real estate developments in keeping with the master plan. A significant part of this regeneration was the opening of the multi-sports center, The Campus, in 2018. 

Since opening, The Campus has completely repositioned the resort’s lifestyle and reputation to Europe’s premier sporting destination for training, recovery, and rehabilitation. They now regularly host high-profile celebrity athletes and have welcomed over 1000 sporting professionals – whilst maintaining a welcoming and relaxed feel that embraces all sporting abilities. They also have 14 restaurants and bars that all have their own identity; from laid-back sports bar Dano’s to lakeside restaurant Casa do Lago, to the newly renovated Casa Velha serving traditional Portuguese cuisine, there is something for all their guests. The choice and high quality of these venues offer guests a unique dining experience.

Cruising the Pandemic

Being the CEO of a leading resort when the pandemic hit was not an easy task. Sean admits that it really was a terrible time for the travel and hospitality industry. Sean considers themselves to be lucky to recover quickly, and the Resort is continuing to adapt and embrace the post-pandemic way of living. Even throughout lockdowns and social distancing restrictions, Sean and his team ensured that they pivoted to make their model relevant – and looked after the staff and residents who remained on the resort. They also maximized the opportunity to invest in areas of the resort whilst it was quiet and renovated their seafood restaurant, Casa do Lago, the Clubhouse, and signature golf course, the South Course. 

“There are certainly positive takeaways – for example, there is still much more interest in spending time outdoors in nature, which is something our resort has always lent itself well to,” says Sean.

Leveraging Technology for Better Services

Quinta do Lago has always stayed at the top of its game when it comes to technology, whether that includes security or facility and restaurant booking systems. They have their own team, ‘Team 6 – Vigiquinta’, of highly trained technicians that provide state-of-the-art CCTV and alarms across the whole resort which means they have the very latest advancements at their fingertips as do the residents and guests. 

Sean shares that they are also about to launch a wallet solution for guests whilst they are on the resort, as well as create a new booking engine for the sports and golf facilities, integrating technology processes with the guest’s lifestyles. “Our golf courses also make use of technology to be more sustainable and we introduced a state-of-the-art irrigation system. The way technology has developed even in the past twelve months – with the advancements in artificial intelligence – show the importance of keeping up to date here and I’m a firm believer in utilizing it to drive innovation and improve guest experience,” he says.

Achieving the sustainability goals 
Sustainability is a big focus for Sean and the team at Quinta do Lago and something that is not traditionally easy for a large and well-established golfing resort like theirs. Over the past five years, they have been developing new initiatives to ensure they are working towards sustainability and managing their carbon footprint. 

Through the renovation of the resort’s South Golf Course and working closely with the GEO – Golf Environment Organisation, the resort has launched a multi-tiered strategy to foster nature, conserve resources, and support the community. As part of this initiative, Quinta do Lago has made vast eco-improvements including installing a state-of-the-art irrigation system, nurturing current nature trails, and cultivating their own farm-to-table offering working with head chefs and gardeners of the resort’s own Q Farm. They have also teamed up with the local Wildlife Research and Rehabilitation Centre (RIAS) to help repopulate native species and return rehabilitated animals to the wild – as well as protect its natural landscapes. 

“We are fortunate to be surrounded by the Ria Formosa Nature Reserve which is made up of 18,000 hectares of tidal marshes protected by a 60 km long system of sand-dune islands that separate the land from the ocean – and we recognize the importance of looking after it,” says Sean. 
 
Trends and Challenges in the Industry

Sean believes that over the next five years, the luxury resort industry will increasingly focus on sustainable luxury, personalized guest experiences, and technological integration. Quinta do Lago is at the forefront of these topics, continuously adopting eco-friendly practices and sustainable sourcing, as well as ensuring their culinary offering is of the highest standard and ahead of the curve, introducing new menus and hiring the most experienced, personable staff. They are also enhancing their offerings to provide more tailored services and unique activities, specifically designed to meet the individual preferences of the discerning guests. Additionally, Sean believes that embracing digital advancements will be crucial for enhanced convenience and guest engagement.
 
Sean points out that the greatest challenge in the luxury resort industry, especially after the pandemic, remains recruitment. The pandemic caused a notable shift, with a significant number of professionals exiting the hospitality sector. The imperative now lies in attracting and retaining skilled talent, and ensuring they are trained to a standard Quinta do Lago requires. To meet this challenge, he suggests, it’s crucial to offer unique benefits within a trustworthy and supportive company environment. Quinta do Lago, for instance, provides the staff with comprehensive support that goes beyond conventional perks. This commitment includes access to an in-house doctor and flexible work schedules to support family life. “Additionally, we are collaborating with local authorities to develop housing and transportation solutions. Our goal is to demonstrate our care for our staff, emphasizing that Quinta do Lago is more than just a workplace – it’s a close-knit family,” he says.

Racing Ahead
At Quinta do Lago, Sean and his core team place a strong emphasis on continuous employee training and development to ensure that they are well-versed with the latest trends and skills in hospitality. Embracing technological advancements is also a key focus, as they integrate state-of-the-art digital tools to enhance the guest experience. Additionally, their commitment to active networking and industry collaboration helps them stay connected with their peers, fostering a culture of idea exchange and innovation.
Sean suggests that there are some really big projects in the pipeline for the next few years – including a brand new five-star touristic development that they are hoping to launch. Plans are in the works and the development should include residences, apartments, and villas – offer the very top end of luxury. In terms of the team, they are continuing to grow and launch new leadership schemes and task forces that encourage everyone to develop professionally.

“As mentioned, we are planning to invest more into our sustainability initiatives and continue our renovation program across all aspects of the resorts. This year we are also renovating our restaurant KOKO – a family favorite amongst guests and we will start to roast our own coffee – offering a complete experience to everyone,” concludes Sean.

Quote: “Continuous improvement is endless.” 

Quote: The perfect backdrop for you to enjoy a rich and fulfilling life, in this unique destination, you are invited to live a life full of possibilities amongst the beauty of Portugal’s southern coast.

Quote: I have an open-door policy and I favour a very flat structure which means I am involved from the top right through to the bottom; this encourages speed and clarity within the network, enables people to speak up and illuminates waste in communication.

I encourage all team members to think big and be ambitious. We’re big into communication, we’re big into involvement, we’re massively into empowerment.

Mohammed Iqbal: A Passionate Hospitality Veteran Striving to Offer Elevated and Authentic Guest Experience

Khalidia Palace Hotel Dubai by Mourouj Gloria is a luxurious 5-star hotel located in the historic district of Deira, Dubai. It combines 5-star elegance, style, and contemporary taste with spacious rooms and suites offering a chic metropolitan setting designed to create an oasis of relaxation from a busy day in the bustling city. Located in the historic district of Deira, neighboring Dubai Creek and part of Dubai’s rich heritage, the hotel is only a 15-minute drive from Dubai International Airport. 

Khalidia Palace Hotel offers 311 spacious rooms and suites with views of the Burj Khalifa, Dubai Frame, and the famous Dubai Creek. It is strategically positioned among recreation, retail, and commercial businesses, located in the center of the district’s pulse, with an abundance of shopping, dining, and local souks. The hotel features several dining options, including Gilaneh (an Iranian specialty restaurant), Creek View (all-day dining), Urban Lounge, and Aqua Café (poolside). Facilities include a gymnasium, day spa, salons, an outdoor swimming pool, and a kids club. 

As the General Manager of Khalidia Palace Hotel, Mohammed Iqbal ensures that the guests enjoy the hotel’s sophisticated setting which provides security, space, and comfort to suit individuals who appreciate a refined ambiance with modern elegance.

Bringing Decades of Experience on Board

Mohammed Iqbal is a well-seasoned, experienced hotelier, and certified Hotel Administrator from the American Hotel & Lodging Educational Institute. He holds an MBA degree from the University of Wolverhampton and an Executive Diploma in International Business Management from Pearson Assured while being a certified Hotel Revenue Manager from Cornell University, bringing more than two decades of hospitality experience within the MENA region.

Throughout his career, Iqbal has been involved in numerous pre-opening hotels across the GCC with brands such as Crown, Four Points by Sheraton, Khalidia Hotel Apartments, Mourouj Hotel Apartments, Ramada, Gloria Hotel Suites, and Park Plaza Hotel. He has acquired diverse skills and knowledge with brand launches, management transition, talent acquisition, pre-opening experience, sales and marketing, revenue management strategy, budgeting, brand positioning, technology management, and building a culture of excellence whilst driving performance and developing strong teams.

“With a passion for guest servicing, understanding cultures around the world, and above all elevating modern standards in the world of Hospitality, has encouraged me to pursue my career in hospitality”, says Mohammed Iqbal, General Manager of Khalidia Palace Hotel Dubai. 

An Exemplary Leader

Iqbal believes in leading by example since that allows him to showcase what needs to be done, leaving little room for doubt, and getting everyone on the same page.
He also believes in fostering a culture of continuous learning and growth. He invests in his own development and actively seeks opportunities to improve his skills and knowledge. He also encourages his team members at Khalidia Hotel to do the same and provides them with the necessary resources, guidance, and training to enhance their professional growth.

“Nowadays, many guests — particularly the younger generations — rely on online reviews heavily when deciding where to stay. Hence, I have introduced the QR review card to encourage our guests to leave a review about their stay on Tripadvisor and Google and easily accessible via the QR code,” he states.

Balancing Innovation and Tradition 

To gain a competitive advantage in the hospitality industry, Iqbal believes that embracing innovation and balancing cultural authenticity with technological advancements are essential to keeping ahead of the curve and meeting the ever-evolving needs of the guests. To succeed in cultural authenticity, he considers offering experiences that showcase local traditions, cuisine, and arts, providing guests with an immersive and genuine taste of the destination’s heritage. 

Simultaneously, integrating technological advancements such as smart room features, mobile check-ins, advanced guest apps, and AI-driven chatbots brings in the innovative touch. Additionally, it also involves the use of QR codes, self-service kiosks, online booking systems, digital menus, contactless payments, and guest management platforms, which can significantly enhance the overall guest experience. 

A Motivated Staff for High-Quality Hospitality 

A well-trained and motivated staff is the key to keeping the service running without a glitch. Iqbal believes that by encouraging the team to experiment and use the relevant resources and training, with incentives, and recognition, they will grow their skills. Moreover, it means involving his staff in the innovation process, soliciting their ideas and suggestions, and empowering them to make decisions and solve problems. 

“The 1-1 session with our more junior team members will give them the opportunity to have their voices heard and a chance to address any concerns. We have a monthly get-together that aims to recognize and celebrate achievements across the board to continue inspiring and motivating our team members to progress toward the goals of the company. In addition, we have team building activities planned including fun initiatives such as football, basketball, and bowling,” he shares.

Handling Customer’s Views

Customer’s words reign supreme and so, Khalidia Hotel has its own mechanism of dealing with feedback and complaints. Iqbal shares that when a customer submits a complaint through any communication channel, it’s important to let them know that their voice was heard and that the relevant department has been notified. 

“There will be certain times when a customer is very angry, and there is little opportunity to try and remedy the situation directly. In these situations, a straightforward and candid approach often works best. How you reply to a customer complaint can have a significant impact on its acceptance and your chances of retaining the customer. With a well-trained customer support team and personalized email strategy, we can give our team a great framework for positively addressing these complaints,” he says.

The Jitters in the Journey

Every hotel is different, but the pre-opening phase of a new hotel is always a big challenge and a great opportunity at the same time. Iqbal states that planning and executing a new hotel opening includes setting a detailed, comprehensive, and realistic pre-opening budget, which is crucial for the business. Gross estimates for activities like advertising for each target market require manpower, along with going through careful hiring processes. A complete budget for compensation and benefits is also required in the pre-opening period, and it is not simply a case of ‘build it’ and they will come. “We are currently in the soft opening phase, and we are working hard to set the ground for future successes,” he shares.

The Changing Force called the Pandemic

The hospitality industry was struck hard during the pandemic. With the world coming to a standstill, there was nowhere to go and the hotels had to put up a tough front for survival. 

Many challenges and problems appeared in the journey of developing Khalidia Hotel since its construction but with time and dedicated efforts and support from the owning company hence, on 10th December 2023, the hotel finally received its first guest. Iqbal concurs that pre-pandemic demand is back. He opines that the industry needs to adapt, and a core part of this adoption is flexibility. While offering comfort and nice hotel appointments is important, customers increasingly want a complete guest experience and one of the biggest challenges faced by hotel managers is managing customer expectations.

“Guests come to hotels expecting a certain level of service and amenities, and as the General Manager, I must ensure that these expectations are met. Additionally, I must also manage staff to maintain high standards of service while ensuring employee satisfaction and productivity,” he says.

This requires strong communication skills and an ability to motivate employees for they all work together towards common goals. Finally, he must stay on top of industry trends to keep their business competitive within the marketplace while still providing guests with a great experience at an affordable price point.

The Current Wave

Speaking about trends, Iqbal shares that since various hotels are constantly coming up with new attractive offers, guests tend to not be limited to one single brand. Rather, they are open to options; looking for key servicing and properties that offer a memorable guest experience.
Running loyalty programs is the MOST practical way to increase one’s loyal customer base, he suggests. These include offering amenities, discounts, and reward points to guests against their membership. 
“So, even if they’ve stopped using the services, you can approach your guests and offer them deals or packages. At the same time, do not forget to consider implementing ways to increase repeat guests at your hotel,” he explains.

Providing Holistic Experience

Holistic tourism has become a new and alternative form of tourism and an important trend among tourists who seek experiences that would allow them to achieve the balance between mind, body, and soul; in this new environment, Khalidia Hotel is striving to incorporate health and wellness amenities that provide convenience, comfort, and value to its valued guest. “It’s all about creating an enjoyable and memorable guest experience from the moment they arrive to the time they leave. This includes wellness offerings like Zumba classes, Yoga & Aqua exercise. Our SoulSenses Spa and Wellness offer a variety of treatments, massage, therapy, and relaxation,” says Iqbal.
For the staff at Khalidia Hotels, creating an amazing guest experience is essential to encouraging repeat visits and gaining positive reviews, as well as giving their visitors a truly unique holiday experience. This means making sure that every aspect of their experience is thoughtfully considered, from their arrival right down to their culinary experience and the accessible facilities available.

Advocating Sustainability and Green Tourism 

Khalidia Palace Hotel Dubai adopts a paperless approach with guest services, including digital check-ins, check-outs, electronic invoicing, and a Quality Management System (QMS). Additionally, the traditional paper menus make way for greener alternatives and enhance guest convenience while minimizing waste. These sustainable initiatives extend to back-office processes, including training and communication to effectively reduce paper waste and overall operational efficiency. Positioned at the forefront of a global shift towards responsible travel, Khalidia Palace Hotel Dubai by Mourouj Gloria invites guests to experience a greener future where luxury meets sustainability and sustainable hospitality initiatives shine. 

Current Industry Challenges

Running a hotel business isn’t a cakewalk. The level of risk involved is immense. Therefore, hoteliers must keep an eye on every hurdle that comes their way. Numerous hotels around the world tend to overlook most of the challenges. As a result, they face serious repercussions.

“You don’t need rocket science to overcome challenges. Rather, you need to have a strategic approach. Hiring and retaining staff has always been one of the most common problems in the hospitality industry,” expresses Iqbal.

Every hotel requires quality staff on all fronts; be it administration, maintenance, kitchen, housekeeping, or front desk. Lack of skill in the educated youths graduating from education houses is also proving to be a major challenge in the hotel industry.

“Training the new workforce on a regular basis is the only remedy available. Retaining a qualified staff requires you to employ a few tactics. For example, cultivating a feeling of belongingness (culture) and value for the team members will make them attached to their jobs and instill a sense of responsibility in their minds,” he says.

Looking at the Future

Iqbal is excited about exploring technologies from other sectors that offer significant potential in the hospitality industry. Adopting an open-minded approach, he suggests, will allow for integrating global advancements, enhancing operational efficiency and guest satisfaction. One primary objective for hoteliers adopting technology is to improve the guest experience. 

“Technologies that enhance comfort, convenience, and personalization are key. It requires investing in solutions that cater to modern consumer expectations, such as self-check-in and out options if the guest so chooses, seamless connectivity of their personal devices, and mobile integration for interaction with hotel staff whilst on the property,” says Iqbal.

” Khalidia Palace Hotel Dubai by Mourouj Gloria is poised to become a landmark destination in Dubai, offering an exquisite blend of opulence, culture, and innovation. Our dedication to delivering an unmatched hospitality experience is at the forefront of our efforts. My journey with Khalidia Palace has taught me that the soul of any great hotel is its team. Collectively, we’re looking forward to welcoming future guests to the property for a truly remarkable experience,” concludes Iqbal.

“Whether you’re a business or leisure traveler, Khalidia Palace Hotel provides luxury, convenience, and cultural immersion in the heart of Dubai.”

“Guest feedback gives us insight into customer satisfaction levels.”

“Guest satisfaction is what we aim for and their valuable reviews are an important metric as they help us address customer issues, prevent churn, and build a base of loyal guests.”

“Operational excellence solidifies your team and the quality of customer service you provide. Achieving high performance requires meticulous attention to hiring practices and ongoing development.”

Melissa Lee: Cultivating Futures in Education

Melissa Lee, the visionary founder of UK Education Garden, has dedicated her career to nurturing educational growth and empowering students worldwide. With a passion for lifelong learning, Melissa combines her expertise in education and her commitment to sustainable development goals (SDGs) to create a positive impact. Her legacy extends beyond consultancy; it’s a testament to nurturing minds, fostering growth, and sowing seeds of excellence.

Melissa’s Approach: A Global Perspective

Melissa’s multicultural upbringing—having grown up in Hong Kong—equips her with cultural sensitivity and adaptability. She collaborates seamlessly with international clients, understanding their unique needs. As a designated safeguarding lead, Melissa maintains professional confidentiality while fostering open communication.

Her professional journey began with the profound belief that “life influences life.” During her secondary education in Hong Kong, she was immensely inspired by Mrs. Ruth Lau, a history teacher whose passion for education and commitment to student success left an indelible mark on her. This experience sowed the seeds for her lifelong dedication to the field of education.

Surrounded by exceptional educators, Professor Pamela Burnard, Professor Keith Taber, Professor Cecilia Chun, Headteacher Maria Lam, Dr. Irene Lau, Dr Diana Lee, ……. throughout her life, she pursued her first, second, and third degrees in education, driven by a desire to make a meaningful impact. The education industry, for her, is not just a career path but a calling to inspire and empower the next generation.    

With a keen interest in child psychology and career development, Melissa specifically focused her research and studies on how students with different family backgrounds, i.e. cultures, adapt to new school environments when joining in-year. She looked at the difficulties they experience and what schools and parents can do to make the transition easier. Once she completed her Masters in Education at Hughes Hall, and friends encouraged her to use her knowledge to guide students. Thus, UK Education Garden blossomed, fueled by word-of-mouth recommendations.

The Roots of UK Education Garden

The story of the UK Education Garden sprouted in 2009 when Melissa embarked on her educational journey at the University of Cambridge, pursuing a master’s degree in education. Her research focused on understanding how students from diverse cultural backgrounds adapt to new school environments when joining mid-year. Inspired by Whitney Houston’s timeless lyrics—“I believe the children are our future; teach them well and let them lead the way”—Melissa envisioned a garden where students could thrive, learn, and blossom.

The inspiration to start the UK Education Garden stemmed from Melissa’s deep-seated desire to create a nurturing environment that transcends traditional educational frameworks. Inspired by Sustainable Development Goal 4.7, which emphasizes the importance of ensuring that all learners acquire the knowledge and skills needed to promote sustainable development, her vision for UK Education Garden is to cultivate SDG 4 for Global Citizens which is a new social enterprise and would like to become a foundation in the future.

Branching Out: Services and Impact

Since its inception in 2017, UK Education Garden (UKEG) has flourished into a comprehensive consultancy. UKEG provides a broad spectrum of services, including basic core skills like literacy and numeracy, curriculum development, inspirational short-term SDG courses, educator training, student mentoring, and educational consultancy, with a strong emphasis on embedding SDG goals into educational practices. Its uniqueness lies in Melissa and her team’s commitment to creating bespoke educational solutions that are both innovative and sustainable, ensuring that they prepare learners not just for today’s challenges but for the future’s uncertainties.

Melissa and her team offer a bouquet of services, including:
Application Assistance: Guiding students through the intricate process of applying to UK schools and universities.
Guardianship: Ensuring students’ safety and well-being while studying abroad.
Tutoring: Providing personalized academic support.
Career Advice and Internships: Nurturing students’ professional growth.
Educational Courses: Cultivating holistic development.

Their vision is to become a leading professional education consultancy providing one-stop studying abroad solutions as well as all-around trusted support services to our students and their families from overseas.

Balancing her Roles

Balancing the roles of founder, mother of 2 young children, and Cambridge University Hospital public governor is indeed challenging but immensely rewarding. Melissa approaches these roles with a mindset of servant leadership, prioritizing the needs of the children, learners, educators, and the wider community. Through effective delegation, strategic planning, and fostering a culture of empowerment, she ensures that each role enriches the others, driving the UK Education Garden and SDG4 for Global Citizen toward our collective vision.

Melissa’s working style is collaborative, visionary, and grounded in the ethos of continuous improvement and innovation. She has introduced several unique initiatives, such as integrating SDG-oriented learning outcomes into the curriculum designs and leveraging technology to create inclusive learning experiences that cater to diverse learner core needs like basic literacy and numeracy for young kids. This approach not only enriches UKEG’s educational offerings but also prepares our learners to be thoughtful, global citizens in the future.

Making Impact Amid Challenges

One of the key challenges facing the industry, per Melissa, is the digital divide, which hinders equitable access to quality SDG education. Potential solutions include investing in digital infrastructure, fostering partnerships to enhance digital literacy, and developing inclusive educational technologies that cater to diverse learning needs.

The most rewarding aspect of working as an education consultant, per Melissa, is witnessing the transformative impact of her work on individuals and communities. The challenges, however, stem from navigating the complex and ever-evolving educational landscape. “By embracing these challenges as opportunities for growth and innovation, we continue to advance our mission,” she says.

The impact of UKEG’s education recommendations is measured through a multifaceted approach, incorporating qualitative feedback, quantitative outcomes, and the achievement of specific SDG-oriented goals. This holistic evaluation framework enables us to continuously refine our strategies and maximize our positive impact on learners and communities. “Here in Cambridge, we are also fundraising for the new Children’s hospital which is providing a holistic treatment for children and teenagers. The medical research is going to have a bit of impact globally as well,” shares Melissa.

Technology also plays a pivotal role in amplifying their impact. UKEG leverages digital platforms to facilitate accessible, engaging, and personalized learning experiences. From virtual classrooms to AI-driven educational tools, UKEG’s embrace of technology ensures that it remains at the forefront of educational innovation.

Ensuring Quality amid Market Volatilities

The UK education market is dynamic, with shifting demands and expectations. UK Education Garden stays ahead by being adaptable, proactive, and responsive to these changes. Through continuous research, stakeholder engagement, and innovation, Melissa and her team ensure that their services remain relevant, impactful, and aligned with the needs of their sustainable community.

They maintain the highest standards of quality and professionalism by adopting a rigorous selection and training process for their team, implementing robust quality assurance mechanisms, and fostering a culture of excellence and continuous learning. “Our commitment to these principles is unwavering, ensuring that we deliver exceptional value to our stakeholders,” says Melissa.

Words of Wisdom

For those looking to follow in her footsteps, Melissa’s advice is to be passionate, resilient, and driven by a purpose beyond success. “Embrace challenges as opportunities for growth, remain committed to your vision, and always strive to make a positive impact on our local community and our dear world,” she says.

Future Goals and Projects

Looking ahead, Melissa is focusing on expanding UKEG’s digital learning platforms to reach underserved communities, developing SDG-aligned curriculum resources, and fostering global partnerships to promote education for sustainable development. These initiatives are designed to not only advance UKEG’s mission but also contribute significantly to the achievement of global education targets. 
“UK Education Garden has expanded to cover many areas of education consultancy including assistance in applications to UK schools and universities, guardianship, tutoring, careers advice with internship services and educational courses – a one-stop all-around education support service to international students. Our five-year plan is to continue maintaining and improving our professional services to the highest standards, as well as branching into new regions including Malaysia, Kazakhstan, France, Germany, and Switzerland,” concludes Melissa.

Andile Siziba: Delivering Excellence in Healthcare Through Diagnostic and Clinical Services

Timely and correct diagnosis service is essential for providing high-quality and safe healthcare to patients. A correct diagnosis can help the patient receive the most appropriate and effective treatment, avoid unnecessary harm or complications, and reduce the cost and waste of resources. A timely diagnosis can prevent the delay or loss of treatment opportunities, reduce the risk of disease progression or transmission, and improve the patient’s satisfaction and trust. Therefore, clinicians and health systems strive to achieve diagnostic excellence.
Realizing the importance of diagnosis in continuously improving patient outcomes, a group of clinicians, led by Andile Siziba, established MediServices to offer good value to healthcare providers. Andile and his team believe clinicians are at the forefront of clinical services who work directly with patients and are best placed to improve clinical services. At the core of MediServices is the desire to strive for excellence by continuously improving clinical services.
High-Quality Clinical Services
MediServices provides diagnostic services and works alongside the National Health Service, UK (NHS). The team is committed to providing excellent patient care by integrating with local teams to provide seamless insourcing and outsourcing solutions that are backed by robust clinical governance.
MediServices offer different types of diagnostic services, like neurophysiology and ultrasound diagnostic services. They also provide Intraoperative Monitoring (IOM) a specialist field within neurophysiology. “During spinal surgery or brain surgery, we monitor the nerves coming from the brain and the body to make sure that the physiology of the patient is OK. This helps the surgeon to ascertain that the patient is safe. In the event of significant changes, the surgical neurophysiologist immediately alerts the surgeon, and if necessary, an appropriate intervention is initiated,” explains Andile. Having specialized in neurophysiology, this was also the starting point for him to start MediServices.
Andile initially set up MediServices as a way of supporting neurophysiology services within the NHS. He identified diagnosis as a major problem affecting not just the neurophysiology department at NHS, but also multiple disciplines. He started by providing services to the neurophysiology department and gradually extended it to ultrasound and cardiac physiology. Ultrasound services are offered within the community working with GPs to ease pressure on secondary care.
Finding his Fit
Andile was always interested in the medical field but didn’t have a clear idea about where he would actually fit in the vast discipline. He went to university to study science and complete his degree, still unsure about the direction he would pick up for his profession. He came across information about the discipline of neurophysiology diagnostics within the NHS and that the NHS had roles for practitioners. He somehow knew this was what he wanted. “I found out about Physiology and I did a lot of research on it and I liked the balance that it brought between looking after patient and also working within a science discipline. So, working within a diagnostic field came as a chance to me, and as I understood the problems within neurophysiology, I decided to also find solutions to it,” shares Andile.
While working in the NHS as a neurophysiology practitioner, Andile noticed that there was a big need to meet waiting list targets. Service managers were struggling to meet waiting time targets and he realized that there was a big need for supporting them. “Targets are set by the NHS, if the patient is referred to us, we have to see that patient within six weeks. But due to many factors including Covid and staff shortages it can be difficult to meet targets,” shares Andile.
That’s when he thought of starting MediServices as a way of supporting the NHS by providing additional capacity. So even when the hospital is struggling to provide services, Andile and his team work alongside them, by recruiting staff from across the UK and even across the globe, bringing them into the UK, and then working through MediServices. “ We move human resource across areas and seamlessly integrate our services. We are particularly good at finding solutions for remote areas but also work a lot within major cities. We work alongside NHS Trusts to design solutions that work locally as each Trust has different challenges. We for example run weekend clinics ensuring services become 7 day services or we provide clinics in the community if the Trusts do not have enough clinical space. MediServices has gone from a startup business to where we are right now attending over 30,000 patients in the last 12 months,” exclaims Andile.
As the Founder and CEO of MediServices, Andile faces multiple challenges to keep things running. First off, being a clinician, he had a lot to learn in terms of how to run a business. He did find a problem and a probable solution to it, but establishing a company was stepping out of his comfort zone. He keeps learning every day and has surrounded himself with people who bring complementary skills. He has employed individuals in several executive ranks who are working within the organization and provide skill sets that ensure strong clinical and corporate governance.
Gearing up for the Future
Andile shares that the biggest issue within healthcare at the moment is the effects of COVID-19 and that the world and healthcare service providers are still recovering from its effects. There are loads of patients that are waiting in the background, there are loads of procedures that have to be done. People are waiting on diagnostic services and different treatments that are in one way or the other the effects of COVID-19. As a solution provider, MediServices is trying to overcome them and provide specialty services within the NHS to work alongside the NHS and cater to the additional demands.
MediServices is expecting to continue down the trajectory that they’ve been. Andile and his team want to support hospitals that they’re working with around the country. They want to continue working with their partners and have already been in search of new ones that they can support and offer them solutions to overcome any service provision issues that they may have. They want to expand into new services as well. “We want to provide the best care for our patients. We try our best on a day-to-day basis. We have a strong governance system and are always trying to learn and improve” says Andile.
And of course, the clinicians. MediServices is clinically led with 50% of our board being practicing clinicians. “Our clinicians are important to us and we work very closely with each clinician using their feedback to improve each service. This ensures that our patients receive the best care possible. We will continue to look for innovative ways of working with our partners. And we will continue to build our business, making sure that we have strong systems in place so that we can carry out our clinical services,” concludes Andile.
Words of Experience
In his message to the young entrepreneurs, Andile says:
“Just get started. Don’t overthink. One of the biggest enemies that we have is procrastination. Don’t. There are a lot of young people who think they’re entrepreneurs because they talk about it or because they have an idea in their head and are looking for the best time to get started. However, there’s no best time to get started. There’s never the right time to do anything. So, stop waiting and get going. Don’t be afraid of failure because it’s just a lesson.
When I started, I overthought things. I was young and was used to putting myself under undue pressure. As an aspiring entrepreneur, you want to achieve a lot of things and to overachieve, you put yourself under undue stress. Also, on the opposite side of the spectrum is being idle and not doing anything at all because everything seems overwhelming. So, one must try to find that balance of working to the best of their abilities, but also understanding that it’s OK, if they don’t achieve. They must focus on what they learned out of that situation and bounce back to continue going.
So, my advice is just to try your best, find the right people around you and you’ll be OK. You have to have goals, understand that things may go wrong, you might fail, and use that failure in a lesson to continue pursuing your goals. So don’t procrastinate. I think that’s the worst enemy for success: procrastination.”

“We have an experienced clinical team that leads each service and works alongside senior healthcare managers to ensure high levels of clinical governance.”

“MediServices has worked extensively with NHS providers and commissioners all over the UK to provide clinical services, delivering insourcing and outsourcing solutions, and working with trusts to overcome RTT and capacity issues.”

Our vision is to improve patient outcomes using innovative methods to transform healthcare systems.”

Anju Cawthra: Leading and Connecting Expat Women in A Positive, Non-Judgmental Space

Seasoned Singapore Expat Women (SSEW) is a vibrant and supportive community of women who have lived in Singapore for at least three years, and who share their experiences, insights, and advice on various aspects of expat life. Whether it is finding a job, starting a business, raising a family, or exploring the culture, SSEW has something for everyone.

Led by its current Director Anju Cawthra, SSEW makes a difference in the lives of thousands of women in the Lion City. Anju is not a typical expat. She has lived in Singapore for 14 years, embracing the culture, the opportunities, and the challenges of life in the Lion City. As the director of Seasoned Singapore Expat Women (SSEW), a Facebook group with over 15,000 members, she is passionate about connecting, sharing, and helping other women who have made Singapore their home. In this exclusive interview, we chat with Anju about her journey from London to Singapore, her role at SSEW, and her tips for living a fulfilling and balanced expat life.

Give a brief overview of your professional journey. What made you choose your current industry?

I have always been interested in arts; theatre, design, craft, fashion, music, and film. I studied graphic design and worked in boutique design agencies in London, where I enjoyed copywriting, designing, and solving clients’ briefs. I moved to Singapore 14 years ago and became a freelance designer, working with various clients and projects.

I joined Seasoned Singapore Expat Women (SSEW) as a member and later as a volunteer, working closely with the founder for one year. I took over the director role three years ago and have been leading the group ever since. I have always followed what I enjoy doing and now I can utilize the combination of skills that I have learned along the way and combine them with my passion for design, enjoyment of problem-solving, and desire to contribute and serve the community.

Describe your working style in a few words. How would others define your communication style?

When it comes to working, I go with my gut and trust my instincts. I feel the needs of the community and respond directly to them. For example, I started monthly supper clubs post covid, because I felt that larger events can be impersonal and overwhelming. Smaller events mean you have to get past the small talk and make friends. They have been hugely successful and well-received by the members.

As for my communication style, I asked my team and they described me as confident, a good listener, a motivator, friendly, efficient, and positive. I think these are important qualities for a leader and a collaborator. I always try to communicate clearly, respectfully, and constructively with everyone I work with.

Brief us about your current role. What unique or fresh ideas have you introduced in your capacity?

I always keep coming up with unique event concepts and ways for members to connect. I have a new initiative in the pipeline that will allow members to share/exchange expertise/time/company.

Brief us about the services provided by your company. How does your company uphold its uniqueness in the market?

SSEW is more than just an organization. It is a home away from home for women who have lived in Singapore for at least three years. It is a forum for the exchange of support, where members can ask questions, share tips, and offer help to each other. It is a trusted information resource, where members can find reliable and relevant answers to their queries. Some members even say that it is “better than Google”. It is also a platform for advertising, where members can promote their businesses, services, and events to a large and engaged audience.

What makes SSEW unique is that it is the only group for seasoned long-term expats in Singapore. It has a cozy vibe, a closer-knit community, and a respectful culture. It is a place where members can trust each other, learn from each other, and have fun with each other.

What is the biggest challenge you have faced in your career? How did you overcome it and what did you learn from it?

When my predecessor asked if I would consider taking over her position, I had two reservations:

  1. How will I have the time to do my job AND her job?
  2. Can I be ‘the face’ of SSEW?

When I started working at SSEW I was so green, I didn’t own a laptop or know the first thing about spreadsheets. I spent one year learning the ropes with a can-do attitude and my passion propelled me forward.

The bigger challenge was how to come out from ‘behind the curtain’ and step into my predecessor’s shoes as a community leader, presenter, and host. I would have to find a voice, proffer an opinion, AND look good doing it. Just who was I to stand in front of a camera and put myself in front of all these people, anyway?

I decided to take up the position, and there was no going back. I rationalized that it was part of the job and I had to grow into the role. I didn’t have a plan – I felt it was best to just ‘be me’. I trusted my gut and did whatever I thought was best for the lovely ladies in our community.
Today, people are eager to share how the community feels different from when it started, that I’ve “put my own stamp on it – in a good way”, and that they really appreciate the warmth and strength shared by the members. I think it all turned out pretty well!

What do you see as the biggest trends in your industry for the next 5 years, and how do you plan to prepare your organization for them?

I believe that change is a constant and that SSEW has to adapt to the evolving needs and preferences of its members. I foresee the emergence of ever more niche sub-community groups, each with their own identities and needs. I also plan to commercialize SSEW through ads, subscriptions, and add-on resources, to generate revenue and sustain the group’s growth.


To prepare the organization for these changes, I have a three-pronged strategy:
First, I will keep abreast of new tech and use it to enhance the online experience and engagement of the members.


Second, I will respect all viewpoints and keep an open mind and heart. I understand that we are all different but also all the same. I will build a diverse team that understands the needs of the subgroups and can cater to them effectively.


Third, I will continue to always deliver value and quality to the members, by providing useful information, relevant events, and supportive networks.

What, according to you, are the challenges hindering the progress of your industry and the potential solutions?

One of the challenges in the industry is the overflow of information and the difficulty of maintaining cut-through. To overcome this challenge, I keep connecting with the audience, identifying their needs, and delivering value. I also use creative and engaging ways to communicate my message and stand out from the crowd.

Another challenge is the negative messaging that social media is bad and harmful. To counter this challenge, I offer value to the members and ensure that they have a positive and rewarding experience on the platform. I also promote the benefits of social media, such as networking, learning, and sharing, and highlight the success stories of the members.

What is that one quote you live by or find helpful?

“Be the person you decide to be”