Robert Hamer: An Adept HR Professional with a Commitment to People-centric Strategies

Human resources has never been more crucial than it is today. Organizational success depends largely on the team that is involved behind it. Emerging earlier as a mere administrative department, it is now looked upon as a strategic business department and as an advisor to C-suite executives. Charting out potential employees for companies from several spectrums, like sales, marketing, finance, etc., isn’t an easy task. As technology has taken over the ship, HRs now have to also look for technically skilled candidates in fields like AI, cloud solutions, etc. Robert Hamer, CHRO at Ron Marhofer Auto Family, is a maestro of the field as he integrates his expertise to align strategic planning with nurturing culture and capabilities to deliver tangible growth.

A People Champion

He stepped into the role in July 2023, after starting with the company as an HR director in 2019. He leads HR strategy for 400+ employees, with a focus on building a workplace where people feel supported, encouraged, included, and able to grow. His approach blends business strategy with a strong people-first mindset, helping shape a culture that encourages curiosity, innovation, and development.

In December 2025, he was acknowledged by HR Tech Magazine as one of America’s Top Technology CHROs. Before Marhofer, he held HR and operations leadership roles at Vista Windows and spent over 20 years at Home Depot. He also stays actively involved with SHRM and community organizations, reflecting his commitment to people beyond the workplace.

He took a shift from operations to being a CHRO. Over two decades of his tenure in The Home Depot, in operations, and now as an HR professional, have offered him a unique perspective. The Fortune 30 retailer instilled in him this value: people are not a support function; they drive enterprise value.

He shares, “Working on the business side reveals how talent decisions affect customer experience, team performance, and financial results.”

His SPHR designation strengthened his technical expertise, but real-world operational experience shaped his ability to lead people strategy with business impact. At Ron Marhofer Auto Family, he introduced modern HR systems, automation, and digital tools that support employees and strengthen engagement. He views the CHRO role as business leadership through people. It comprises guiding talent decisions, executive strategy, and organizational growth. While the company operates in the automotive industry, he believes the business has always been, and will always be, about people.

People-centred Impact Creation

On the part of the executive team, the team intentionally focuses on a people-oriented strategy that opens doors for planning, resource allocation, and future decisions. Robert ensures the human capital investments and business outcomes are on the same page that target growth, margin, and long-term health.

He keeps customer experience as more instrumental than employee experience. To nurture an environment where customers feel valued and supported, he maintains a similar environment for the employees first. It leads to efficient business decisions.

He shares, “We connect talent investments in recruiting, onboarding, development, and retention to measurable results.

The attrition rates in the organization have been the lowest, when the industry overall sits at a rate of 46%. Employees stay together for decades. Multiple generations from the same families’ work in the organization, including Robert’s, too. This environment brings in a loyal customer base, deep knowledge, and a competitive edge to the company.

A Talent Magnet

Robert Hamer’s culture lens comprises actions, metrics, and rewards, not words. At Ron Marhofer, components like inclusivity, trust, and connection are engraved in daily operations. These aren’t just said values. The workforce accommodates five generations, different backgrounds, family dynamics, and cultures, including a large Hispanic community and many Nepalese refugees. This diversity reflects the richness in the culture.

It supports a local radio program where it hosts trick-or-treats, picnics, baseball outings, and cultural lunches where employees share food from their home countries, etc. It attracts people who believe in the team’s values. It also collaborates with Opportunities for Ohioans with Disabilities to elevate practices in inclusion. It results in more people joining in, so talent need not be chosen. The outlook of maintaining culture as a discipline has been the organization’s biggest advantage.

Efficient Pathways

In large-scale organizations across sectors like retail, manufacturing, and automotive, Robert has observed a pattern. These organizations, like The Home Depot, Vista Windows, and Ron Marhofer Auto Family, possess certain traits. He lists them down one by one:

  1. Organizations voluntarily build roadmaps to obstacles before the situation needs to be faced. At Ron Marhofer, the team is in partnership with technical schools, sponsors students, supplies tools, and brings them on as apprentices connected to the culture.

He adds, “We don’t wait for skill shortages. Proactive talent deployment sets strong organizations apart.”

  • High performers invest heavily in frontline managers, who most influence culture and performance. The closest manager shapes engagement and retention more than any executive initiative.
  • These organizations ensure visible internal mobility. The best organizations make a future with the company not just possible, but supported. True talent deployment builds both careers and organizations.

Underfunding for Skill Development

Robert Hamer focus is on succession and leadership development, but Robert has pointed out some gaps in this. A consistent gap is the assumption that top individual performance predicts leadership success. The skills for individual contribution differ from those needed to lead and inspire. The transition is harder than it looks, and organizations often underinvest in that development.

Also, leadership development remains far from practical enhancements. Leaders are prepared in a safe and monitored setting and then exposed to fast-paced environments. Then ask questions like, ‘Why are they still struggling?’.

He asserts, “Effective succession planning provides real stretch assignments and feedback, helping leaders build the resilience they need.”

His work with Ashland University is a confirmation of the statement: leaders who thrive are challenged early and consistently supported.

Keeping it Well-defined

Empathy and accountability need a balance in a sector like HR. Agreeing to the statement, Robert Hamer considers the most respectful action is to hold employees to clear standards and offer honest, caring feedback. When responsibility is carried well, it depicts a person’s capacity to grow. Moments of uncertainty emerge when expectations are unclear, rules are inconsistent, or feedback lacks genuine regard.

From The Home Depot, where scale required both consistency and nuance, to Vista Windows and Ron Marhofer, he has crafted integrity through transparency and follow-through. A colleague of his praised him as he lights up a room with his calm integrity and strategic focus while respecting cultural dynamics.

He adds, “Employees trust honest leaders, even with difficult messages. Leadership trusts HR leaders who make decisions defensible on human and business grounds.”     

Determined Set of Systems

Early in his career, Robert was a part of large and distributed workforces. Crafting alignment and consistency in culture, it requires a strong commitment to intent, as only relying on the proximity of the process will not work. A one-size-fits-all approach doesn’t work when distance and scale come into the picture. Culture needs to be defined in systems and processes of hiring, onboarding, and recognizing people. It just doesn’t work by giving commands from the top.

His tenure at The Home Depot, where he operated across a national footprint with a vast and multigenerational workforce, gave him insights into cultural consistency as a management discipline.

He asserts, “It requires managers who are trained and held accountable as cultural stewards, recognition systems that reinforce the behaviors you want to see multiply, and communication rhythms that keep the organization connected to a shared narrative. At Ron Marhofer, spanning multiple locations across Northeast Ohio, Stow, Cuyahoga Falls, Akron, and Canton, we apply those same principles.

From the very first day, the team nurtures open dialogue with each team member that results in building genuine relationships and voices for support to them and their families. This foundation remains constant across each location to company operates.

Focus on Business Results

Shifting from reporting to insight demands a transformation in method and mindset. Reporting tells what happened; strategy asks so what, and what to do differently. HR must translate people data into business consequences, not just activity metrics.

At Ron Marhofer, the team connects workforce data to executive outcomes. It also depicts the turnover costs in recruiting, onboarding, and productivity, as well as the ROI of the programs. As previously mentioned, in an industry of 46% turnover ratio, the organization has proved with a strategic conversation that it is below this rate.

He adds, “I support democratizing data: when managers see the link between engagement and their outcomes, data becomes a tool rather than just an HR metric.”

Transformation Needs Inclusivity

Alteration efforts fail due to known reasons. Initiated with urgency and sustained without a framework. Directly inform employees instead of being inclusive. The said change is an emotional change before treating it as a logical one; this approach is ignored. Robert Hamer has witnessed organizations that treat change as an ongoing management discipline and a part of a cultural evolution. It doesn’t have an end date.

He shares, “HR’s most critical role in transformation is to be the guardian of the human dimension. That means equipping leaders to communicate change authentically, not just message it. It means tracking engagement and culture signals that indicate whether change is taking root.”

It means building adaptive capacity into the organization so that agility becomes a core competency. At Ron Marhofer, the team is witnessing profound transformation, electrification, digital retailing, and shifting consumer expectations. It realizes the responsibility of seeing to it that the employees are crucial enough to see what is next. It will take place through the relationships built in the long run; it is never an overnight process.

Liberating Technology

Robert Hamer has been recognized as one of the Top 10 CHROs of 2025 by HR Tech Outlook. It outlines his loyalty to technology that serves people better and not vice versa. In his current organisation, he has welcomed advanced HR systems, automation tools, and digital platforms that empower employees to control their own work journeys, giving them greater visibility, agency, and access to the resources they need to grow.

He adds, “The administrative burden that once consumed significant HR capacity is increasingly automated, freeing us to focus on the judgment-intensive work that technology cannot replicate: building relationships, developing leaders, and shaping culture.”

For automotive specifically, where the workforce is evolving alongside EV transition, digital retail, and a persistent technician shortage, the ability to be predictive rather than reactive is a genuine competitive requirement. The CHROs who will have the greatest influence over the next decade are those who translate digital capability into human insight and strategic action, and who ensure that technology enhances rather than replaces the human connections at the heart of great organisations.

Clarity Elevates Performance

Psychological safety and clarity in operations are prerequisites for Robert Hamer when operating in high-performance environments in sectors like retail, manufacturing, and automotive. Employees deliver more than expected where the trust the system to be fair and leadership to be honest.

He shares, “The design principle I return to most often is this: systems should create clarity, not pressure. Clear expectations, honest feedback, visible paths to recognition and advancement, and benefits that actually respond to what employees need create the conditions for people to perform at their best.”

The leadership at Ron Marhofer evaluates the benefits and support programs periodically. Whenever a concern is raised, the response is always “let me see what I can find.” Never the opposite. This commitment to being heard is what makes the team stand out. At the end of the day, it drives the multigenerational loyalty in the workforce.

Beyond Business

Robert Hamer sees external engagement as one of the most underrated disciplines in leadership. His involvement with Ashland University’s Engineering Leadership Board, advisory work with Opportunities for Ohioans with Disabilities, leadership roles in nonprofit fundraising initiatives, and experiences as both a guest lecturer and commencement speaker have continually exposed him to perspectives and challenges far beyond his immediate professional environment.

Those experiences, he believes, serve as an important reminder of realities that organisations can sometimes lose sight of internally: that talent is competitive across every sector, workforce expectations are evolving faster than ever, and leadership is ultimately rooted in people and purpose before process. Just as importantly, they keep him closely connected to the communities from which businesses draw their talent and future leaders.

At Ron Marhofer Auto Family, he has long encouraged not only a culture that embraces the diversity of the local community, but one that actively participates in it. He believes that a meaningful relationship between an organization and its community is essential to building a company that is both resilient and sustainable. For him, maintaining an outside perspective is often what keeps leadership grounded, accountable, and deeply human.

Workforce Purpose

Robert Hamer believes the CHRO of the next decade will be defined less by traditional HR oversight and more by the ability to shape enterprise strategy at the highest level. In his view, the role is no longer evolving into a support function for the business; it is becoming a direct driver of business direction, growth, and long-term sustainability.

One of the most significant shifts, he believes, will be the rise of workforce intelligence as a critical strategic asset. The ability to anticipate talent needs, understand organizational health, and measure the impact of people investments will soon become essential to executive leadership. For Robert, CHROs who cannot combine people leadership with analytical and strategic fluency risk being excluded from the most important business conversations.

Robert Hamer also sees the boundaries of talent leadership expanding far beyond the traditional employee lifecycle. Increasingly, the responsibility of the modern CHRO will begin long before a candidate ever applies for a role through deeper engagement with educational institutions, apprenticeship pathways, and community partnerships that help shape future talent pipelines. Robert’s own educational journey through Youngstown State University, Villanova University, and Cornell University School of Industrial and Labor Relations, along with his continued work with universities and community organizations, reflects a belief he has carried throughout his career: that leadership responsibility for talent begins well before an offer letter is signed.

Perhaps most profoundly, Robert Hamer believes the future CHRO will play an increasingly important role in helping organizations define their relationship with human purpose. As automation and technological change continue transforming the workplace, employees are seeking more than stability or compensation; they are searching for meaning, growth, inclusion, and genuine opportunity.

He adds, “I often say that we may be in the automotive business, but we are really in the people business. That principle, held consistently over time, is what I believe will define the most impactful CHROs of the decade ahead.”

In his view, the organizations that can clearly articulate and deliver that human value proposition will be the ones best positioned to attract and retain exceptional talent in the years ahead.

Also Read:- The Business World Wide Magazine for more information

Dr. Abhishek Gilara: Leading Legacy and Heritage Towards Global Recognition

Rambhajo’s, a name that resonates with the soul of India’s illustrious craftsmanship, has been a cornerstone of tradition and innovation since its inception in 1921. Nestled in the heart of Jaipur, this iconic brand has masterfully preserved and elevated the ancient arts of Kundan and Meenakari jewelry. Helmed by Dr. Abhishek Gilara, each creation by Rambhajo’s is a harmonious symphony of Mughal, Rajputana, and Deccan influences, meticulously crafted to perfection by artisans whose skills have been honed over generations. 

Rambhajo’s commitment to quality and authenticity is unwavering, transcending mere jewelry-making to become a guardian of India’s rich cultural heritage. Through their exquisite collections, they have not only kept these timeless art forms alive but have also redefined them for the modern era, creating masterpieces that are both heirloom treasures and contemporary statements. As the visionary Managing Director of Rambhajo’s, Dr. Gilara is a driving force behind the brand’s global success. Under his leadership, Rambhajo’s has expanded its reach, serving over 850,000 clients worldwide.

An Insightful Journey of Legacy, Innovation, and Expansion

Dr. Gilara’s professional journey is deeply intertwined with his family legacy, built on the foundation of Rambhajo’s, a name synonymous with exquisite jewelry craftsmanship and heritage. While his academic pursuits and exposure to global business strategies shaped his mindset, the true inspiration to join the family business came from his desire to preserve and expand the generational legacy.

Dr. Gilara never saw his joining as merely inheriting a business—he saw it as a responsibility to honor the craftsmanship, the values, and the legacy that his ancestors built while taking it to greater heights. Many believe that launching a new venture is harder than managing a legacy business, but in reality, sustaining and growing an established brand presents unique challenges.

“Unlike a startup, where one builds from scratch, a legacy business requires maintaining authenticity while adapting to modern market demands. There is a constant balance between honoring traditions and integrating innovation, ensuring that we remain relevant in a rapidly evolving luxury market. This balancing act has been my guiding principle as I continue to shape Rambhajo’s and Advit Jewels into global brands,” explains Dr. Gilara.

The Inspiration Behind Advit Jewels & Its Complementary Role to Rambhajo’s 

In the bustling global market, Rambhajo’s stands as a beacon of Indian craftsmanship, attracting connoisseurs and patrons from around the world. Their dedication to excellence and innovation is not just about preserving the past; it’s about crafting the future of Indian jewelry. By fusing tradition with modernity, Rambhajo’s continues to inspire awe and admiration, ensuring that the legacy of Indian craftsmanship remains vibrant and revered.

Today, when fast fashion often overshadows artisanal quality, Rambhajo’s ethos serves as a reminder of the unparalleled beauty that lies in meticulous craftsmanship and timeless design. Their journey is a testament to the enduring allure of Indian heritage, and their future shines just as brightly as their illustrious past.

The launch of Advit Jewels was a natural extension of Dr. Gilara’s vision for Rambhajo’s. While Rambhajo’s has long been a trusted name for heritage jewelry, he saw a gap in the market for modern, bespoke, yet deeply traditional jewelry that appeals to the new generation of connoisseurs. Advit Jewels is about blending timeless craftsmanship with contemporary elegance, offering exclusive, high-end pieces that cater to evolving tastes. It serves as an extension rather than a competitor to Rambhajo’s, allowing the companies to cater to a wider audience—from those who value legacy pieces to those who seek modern luxury. 

A Strategy that Delivers

Expanding a heritage jewelry brand like Rambhajo’s & Advit Jewels globally has taken a multi-faceted strategy by Dr. Gilara. He and his team focused on:

1. Establishing a Strong Digital Presence: High-end jewelry buyers, including international clients, often begin their journey online. They’ve invested in an immersive digital experience, showcasing their craftsmanship through high-quality imagery, virtual consultations, and storytelling.

2. Expanding to Luxury Markets: Entering prominent markets such as Dubai, London, and New York demanded extensive market research to tailor their offerings to resonate with diverse cultural preferences.

3. Forging Strategic Collaborations: By partnering with renowned luxury retailers, participating in prestigious exhibitions, and attending global jewelry fairs, they have significantly enhanced their visibility and credibility in new markets.

4. Building Exclusive Client Relationships: Hosting private jewelry viewings, offering bespoke design consultations, and creating limited-edition collections have helped them cultivate an aura of exclusivity, attracting discerning clientele.

This comprehensive approach ensures that Rambhajo’s & Advit Jewels not only preserve their rich heritage but also adapt and thrive in the competitive global landscape.

International Client Feedback & Its Influence on Jewelry Designs 

Expanding internationally has provided Rambhajo’s and Advit Jewels with valuable insights into global aesthetics and evolving consumer preferences. Dr. Gilara shares some key takeaways from international clients that have influenced their designs including:

1. Customization & Personalization: Clients increasingly seek unique, tailor-made pieces, prompting the team to integrate more bespoke jewelry services.

2. Minimalist Luxury: While intricate Indian craftsmanship remains unmatched, there is a rising demand for subtle, versatile, everyday luxury pieces.

3. Sustainable & Ethical Practices: Transparency in sourcing gemstones and adopting ethical craftsmanship have become key expectations.

By incorporating these insights, Rambhajo’s & Advit Jewels have remained at the forefront of offering a truly global yet traditionally rich experience.

Overcoming Challenges in International Expansion 

Expanding internationally came with its share of challenges. Dr. Gilara and his team ensured that none of the challenges could hold them back from growth and expansion. Some challenges were:

1. Brand Recognition in New Markets: Unlike in India, where Rambhajo’s has an established legacy, global markets require strategic brand positioning through high-end marketing and collaborations.

2. Adapting to Regulatory Compliance: Different countries have varying import-export policies, hallmarking requirements, and taxation systems. 

3. Cultural Sensitivity in Designs: Jewelry preferences vary greatly between regions. We addressed this by ensuring regional customization while maintaining our brand’s identity.

“Through strategic partnerships, extensive market research, and agile business operations, we successfully navigated these challenges, shares Dr. Gilara.

Stepping into a New Domain

Dr.Gilara recently diversified into real estate. The motivation behind diversifying into real estate was a calculated move driven by long-term sustainability. “The luxury jewelry industry has its cycles, and real estate offers a stable, high-growth opportunity. Additionally, there is an intrinsic link between luxury real estate and high-end jewelry buyers—both industries cater to a similar clientele. By entering real estate, we’ve been able to create synergies between the two sectors, ensuring greater financial stability,” explains Dr. Gilara.

Balancing ventures in both the jewelry and real estate industries requires a strategic approach that includes:

1. Structured Delegation & Strong Leadership Teams: Establishing robust leadership teams and delegating responsibilities effectively ensures that each venture runs smoothly.

2. Technology-Driven Operations for Efficiency: Leveraging technology enhances operational efficiency, enabling seamless management across both industries.

3. Long-Term Vision Alignment: Ensuring that both businesses share a cohesive long-term vision aligns their goals and strategies, fostering growth and success in each sector.

By implementing these strategies, Dr. Gilara and his team can adeptly manage the unique demands of both the jewelry and real estate markets, achieving excellence in each domain.

The Role of Continuous Learning & Fostering a Learning Culture

Dr. Gilara firmly believes that learning should never stop, no matter how experienced or successful one becomes. His commitment to continuous education has led him to pursue executive programs at esteemed institutions such as Cornell University, Harvard, and Babson College. These programs have reshaped his understanding of strategic leadership, global expansion, and operational efficiency. They have made him understand the importance of structured decision-making and helped him emphasize design thinking & customer experience innovation. It has provided him with global networking opportunities, helping him implement best practices from successful luxury brands. These programs have sharpened his leadership approach, ensuring that his decisions are data-driven and growth-oriented.

To cultivate a learning culture within his organization:

1. Investing in Upskilling: He prioritizes the continuous development of the workforce by providing opportunities for leadership and innovation training.

2. Encouraging a Growth Mindset: Dr. Gilara motivates employees to embrace a growth mindset, viewing challenges as valuable learning experiences.

3. Structured Mentorship Programs: The company integrates structured mentorship programs, enabling experienced professionals to guide and support the younger generation.

“By fostering an environment that values learning and personal growth, we ensure that our organization remains dynamic and adaptable in the ever-evolving business landscape,” he says.

Aligning Business with Social Responsibility 

Beyond profitability, Dr. Gilara believes in business as a force for good. Giving back, for him, is not just a responsibility but a moral commitment. His belief is translated into action at Rambhajo’s as the company actively engages in: 

• Ethical sourcing & fair-trade practices. 

• Supporting Indian artisans & reviving traditional craftsmanship. 

• Educational & healthcare initiatives for the community. 

Being an Inspirational Leader

Dr. Gilara believes that a good leader is visionary, resilient, and people-centric. Leadership isn’t just about making decisions; it’s about inspiring a team, fostering innovation, and maintaining integrity in every action. A leader must balance strategy with empathy, ensuring the organization thrives while employees feel valued.

For him, leadership involves:

– Leading by Example: Practicing discipline, consistency, and hard work.

– Making Data-Driven Yet Intuitive Decisions: Using experience and market insights.

– Empowering Others: A great leader builds more leaders, not just followers.

– Staying Adaptable: Markets evolve, and so should leadership strategies.

The key leadership principles he lives by are:

• Vision-Driven Decision Making 

• Integrity & Ethical Business Practices 

• People-Centric Leadership 

• Innovation Without Compromising Heritage 

• Resilience in the Face of Challenges 

“A great leader inspires and empowers the team while maintaining a focus on integrity and innovation,” he says.

Goals for the Next Five Years

Dr. Gilara has a very clear vision on the way he wants to take Rambhajo’s and Advit jewels. He shares his goals with us as:

– Expand Rambhajo’s to 300 stores.

– Establish Advit Jewels as a global luxury brand.

– Launch high-end real estate ventures.

– Strengthen digital transformation in luxury retail.

Advice for Aspiring Leaders

Dr. Gilara shares the following advice for aspiring leaders: 

– Have a Clear Vision: Never lose sight of your end goal.

– Be Adaptable: The business landscape is ever-changing.

– Prioritize Learning & Mentorship: Growth never stops.

– Build a Strong Team: No leader succeeds alone.

– Stay Ethical & Purpose-Driven: True success is about impact, not just wealth.

“This journey is not just about building businesses, but about leaving a legacy that inspires the next generation. I believe in relentless pursuit, resilience, and innovation—because success is never final, and learning never stops”, concludes Dr. Gilara.

Athanasios Mandis: Leading the Charge in Sustainable Agriculture

Sustainable agriculture has become crucial in today’s world, especially as we face the escalating impacts of climate change. This approach to farming emphasizes environment friendly practices, such as crop rotation, organic farming, and efficient water use, to maintain soil health and reduce carbon emissions. By prioritizing sustainability, farmers can protect biodiversity, preserve natural resources, and ensure long-term food security. Additionally, sustainable agriculture mitigates the effects of extreme weather events, which are becoming increasingly common due to climate change.

Founded and led by Athanasios Mandis, De La Tierra Ltd. is helping farmers practice sustainable agriculture by providing comprehensive consultancy services, facilitating trade in fresh produce and ingredients, and offering innovative post-harvest technologies.

De La Tierra adopts a unique value chain approach to drive the transition towards a regenerative and circular economy. There are in a unique position offering solutions across the value chain: from sustainable farming practices less reliant on inputs, to minimising food loss and waste, fostering responsible consumption, and strengthening food security. This holistic approach not only supports farmers but also creates a more resilient and circular agricultural system, benefitting the environment and the broader value chain.

The Sustainability Champion

Born and raised in London to parents of Greek heritage, Athanasios has always felt a deep connection to sustainability. When it came time to choose a path for his undergraduate studies, he was drawn to Agricultural Engineering at Writtle University College, particularly for its specialisation in Tropical Agriculture. This field opened his eyes to the social dimensions of agriculture, which deeply resonated with his rural heritage and early love of the land. For him, producers have always represented the custodians of the land. The salt of the Earth.

Athanasios’ career officially began as a fresh produce technologist, but in truth, it started years earlier, at thirteen, with a job as a greengrocer. Along with his school friend, Athanasios would plaster the toilet door with labels of exotic produce—a foreshadowing, perhaps, of the global journey that lay ahead.

The first decade of his career, spent with fresh produce importers, brought him valuable lessons in resilience and innovation. Experiencing not one but two management walkouts, he helped replace lost revenue through technological advancements. He later transitioned to the juice and beverage sector with a role at Innocent Drinks, where, amid the 2008 global recession and Coca-Cola’s 2010 acquisition, he led cost optimisation projects that saved the company a seven-figure amount while enhancing product quality. These collective experiences might have seeded Athanasios’ confidence to establish his own business, but in truth, the seed was sown with his very first employer. Disheartened by a culture of fear and limited reward, he realised true security lay not in the walls of a firm but in his own abilities.

Athanasios’ early career in the mid-1990s coincided with increasing conversations on climate change. Farming communities in the tropics spoke of seasons becoming unpredictable—a phenomenon now familiar worldwide. In those days, producers planned by the calendar; today, they must be soil biologists, hydrologists, pathologists, and conservationists. His work continues to tap into this collective expertise, illustrating that, ultimately, nature works. Climate change does

have a silver lining. It has induced technological innovation in farming systems and a search to reconnect with lost wisdom.

For a Greener Earth

Athanasios established De La Tierra Ltd in 2012 to trade in fresh produce and ingredients. Today, De La Tierra operates with three distinct pillars: trade, postharvest solutions to reduce food waste, and consultancy. Over the past five years, the consultancy arm has particularly flourished.

While its early consultancy projects focused on supply chain optimisation and standards implementation to secure market access, the majority of De La Tierra’s current consultancy work is in the field of sustainability. To meet this increasing demand by clients for sustainability consultancy, Athanasios embarked on a master’s degree in Sustainable Development from the University of Sussex. Here, he complemented his experience with new concepts and frameworks. Athanasios mainly assists firms with sustainability strategies and transitions their supply chains from extractive to sustainable and resilient farming systems.

“Yes, modern agriculture is responsible for transgressing some of our planetary boundaries, but the socioenvironmental risks to farming systems are inducing sustainable innovation. A few college friends and I joke about how soil health has finally become a thing,” he says.

Today, De La Tierra supports a diverse range of clients in the UK and internationally, including well-known brands, established firms, and standard scheme owners. Its aim is to provide impactful solutions that drive sustainability across the agri-food sector. The main challenge in promoting sustainable practices is that many firms still view sustainable practices primarily as a regulatory cost, yet the real opportunity lies in leveraging market demand or technological innovation to stand out.

“Innovation, in this context, goes beyond physical products; today, it increasingly encompasses knowledge. In other words, innovation extends beyond tangible artefacts to include complex systems. This shift from product-based to systems-centric innovation reflects the growing complexity of science, technology, and business organisation. To drive widespread adoption, it is essential to illustrate how sustainable practices can create genuine economic value. This need is reaffirmed by greater consumer awareness of externalities,” shares Athanasios.

Driving Innovation in the Agri-food Industry

Athanasios is always mindful that his work drives meaningful impact. For this reason, he ensures that De La Tierra Ltd. collaborates with partners who have extensive reach. For instance, they work closely with the Sustainable Agriculture Initiative (SAI) Platform, which developed the leading agrifood sustainability standard, the Farm Sustainability Assessment (FSA). Over 350,000 farms in 60-plus countries have been verified by the FSA. Athanasios chaired the working group responsible for revising version 3.0, engaging in extensive consultations with major stakeholders across the value chain. The result was a more inclusive standard, especially for smallholder farmers who often lack the technical knowledge and resources to meet stringent requirements. They introduced solutions allowing criteria to be verified through visual observation, verbal communication, or landscape-level evidence, easing the burden on individual producers.

Additionally, Athanasios developed a priority screening tool that enables producers or producer groups to swiftly assess their impact and identify priority areas. Standards are too often imposed on producers and this tool aims to give them real agency in their sustainability journey.

Athanasios has also developed semi-quantitative life cycle assessments to help farms embark on the regenerative agriculture journey. This approach enables farms to quickly identify where their greatest impacts lie and determine practical steps to transition from a linear, extractive model to a circular or regenerative one. Current projects include creating crop or sector-specific regenerative agriculture standards, tailored to address the unique needs and challenges within each area. An exciting one in the pipeline is for the agave (tequila) industry.

Reducing Food Waste for Improving Sustainability

One of Athanasios’ biggest frustrations is when so-called experts (who should know better) advocate for more land conversion to meet the demands of our growing global population. With 31% of global food production lost post-harvest—amounting to nearly $1 trillion in lost value and contributing to 10% of greenhouse gas emissions—there’s a vast opportunity to prevent these valuable resources from going to waste. Post-harvest losses consume precious land and natural resources with nothing to show in return. Given that modern agriculture is a major driver of climate change and biodiversity loss, there is a pressing socio-environmental need to minimise these losses.

As we face the challenge of feeding 9.1 billion people by 2050—requiring an estimated 70% increase in food production—reducing post-harvest losses and food waste emerges as a key solution. It is a sustainable way to address food security, dampen the impact of rising food prices, and ease the strain on natural resources, especially in the Global North, where two-thirds of food loss and waste occur.

One of Da La Tierra’s activities focuses on promoting modified atmosphere packaging, which braids polymer science, crop physiology, and post-harvest management. By leveraging the natural respiration rates of fresh produce, this approach creates optimal atmospheric conditions within the package to extend the shelf-life of fresh produce. This type of packaging goes beyond the basic function of a carrier, offering enhanced functionality that can significantly reduce waste and reduce shrinkage. Advances in this area have led to solutions made from compostable biological materials, further enhancing sustainability.

“We are also exploring the valorisation of agricultural by-products, which involves converting organic material that might otherwise end up as feedlot for animal feed, biofuel, compost, or landfill into valuable products. Using patented processes, we can extract high-value molecules from these by-products, offering a tangible example of how innovation can drive meaningful sustainable impact,” shares Athanasios.

Agrifood Sector: Evolving with Sustainability

The growing awareness of societal and environmental externalities linked to modern agriculture is driving both regulatory initiatives and market pressure. While there remains uncertainty on the best way forward—and risks in rushing ahead without clarity or considering local context in top-down solutions—Athanasios is confident that increased support and financing will ultimately reshape the current model that incentivises producers to focus on low-cost food production.

Athanasios points out that we cannot hold producers solely accountable for environmental costs while society continues to reward cost-cutting practices that ignore broader environmental and health impacts. Currently, the externalities of “cheap food,” from pollution to public health challenges, are borne by citizens through taxes and healthcare expenses. This paradox obscures the

true cost of our food systems and avoids addressing the unequal distribution of wealth within them. Food and nutrition must be central to our discussions on health and social care.

“Reconnecting with nature is essential, and it’s encouraging to see food movements growing in the UK and globally. Ideas like agroecology and food sovereignty are particularly resonant, as they champion holistic, community-oriented approaches. Ultimately, we need a new era of storytelling—one that respects the diverse knowledge and lived experiences of farming communities. Often, the solutions to our current challenges are rooted in ancient practices, waiting to be rediscovered and adapted to create a more sustainable future,” emphasizes Athanasios.

Collaborating for Better Solutions

Collaborations and partnerships are essential, feels Athanasios! Many of the societal and environmental challenges brought by modernity cannot be tackled by individual actors alone. We need the full spectrum of supply chain participants—from producers to consumers—to come together in crafting solutions. Embracing diverse pieces of knowledge and lived experiences is key to fostering the collective insight and resilience needed to drive meaningful change.

In addition to his work, Athanasios is the Chair of the Sustainable Juice Platform, working with members from different value chain components. It can be challenging to ensure ideas resonate, but the sense of achievement when initiatives gain traction is remarkable. As the saying goes, “If you want to go fast, go alone; if you want to go far, go together.”

Expansion Plans

Whereas De La Tierra Ltd. has an international presence, there are plans to establish a new subsidiary, De La Tierra (Africa) Ltd., to take advantage of opportunities in Africa. Athanasios believes there is great potential for driving sustainable agriculture and improving supply chain management across the continent.

He has also created a new startup with Cubos Solutions Ltd. His work at Cubos aims to drive sustainable impact by assisting firms undertake double materiality assessments, the core function in identifying impacts, risks and opportunities for businesses. He remains passionate about

increasing his involvement in social and political movements for social and environmental justice. Ultimately, his long-term goal is to integrate agroecology and industrial ecology into his work to drive meaningful impact and support the food sovereignty movement to create fair and resilient food systems for people and the planet.

Words of Experience

To people looking to start a business focused on sustainability, Athanasios advices that the sustainability landscape is rapidly evolving. As with anything in life, it is essential for one to love what you do—but passion alone is not enough. Recently, he embarked on an MBA with Oneday to rigorously test his startup, Cubos Solutions Ltd., and equip himself with fresh skills for today’s dynamic business environment. While much of his success with De La Tierra Ltd. has been built on experience and networks, Athanasios recognised the need for new approaches.

“The MBA is grounded in the lean startup methodology, inspired by lean manufacturing principles developed by Taiichi Ohno and Shigeo Shingo at Toyota. It prioritises rapid cycle times, customer focus, and a scientific approach to decision-making. The programme emphasises validated learning, quick iteration, and deep customer insight. Through practical coursework, squad teamwork, and a

1:1 teaching model, I’ve gained invaluable tools and theories for navigating the modern business landscape,” he shares.

At the heart of this experience is a philosophy he has always embraced: there’s no such thing as failure—only a failure to learn.

“In life, you either win or learn. Entrepreneurialism indeed has an element of uncertainty, but we must embrace the grey. We must learn to walk unfrequented paths and see the world through the curious eyes of a child. After all, Alice [of Wonderland] was hardly Alice when she stopped being curious,” advises Athanasios.

Goals Ahead

In the rapidly evolving sustainability space, Athanasios recognised the growing complexity and demand of mandatory and voluntary reporting standards and frameworks. With more firms required to disclose their sustainability performance, he saw an opportunity to bring clarity and value to this field. After researching and validating his ideas with prospective clients, he launched Cubos Solutions Ltd to help companies navigate sustainability reporting effectively.

Cubos Solutions specialises in baseline and double materiality assessments through a streamlined, five-step process, from client onboarding to comprehensive reporting. While this area is competitive, its unique value proposition lies in providing white-label solutions for consultancy firms, enabling smaller consultancies to offer these services to SMEs for whom large consulting firms are typically too generic or cost-prohibitive. Our tools are built on authoritative frameworks and sectoral expertise, ensuring clients have the support they need to start a successful sustainability journey.

“Though Cubos Solutions is still new, we’ve achieved strong initial traction and revenue with well-known brands, leveraging the reputation and network built through De La Tierra Ltd. Our early success underscores the demand for accessible, impactful sustainability solutions, and we are excited to expand our reach as a trusted partner in the industry,” concludes Athanasios.

A Quote to Live By:

“Debussy once said that music is not made up of notes, but the spaces between them. This philosophy resonates with our approach. Our strength lies in operating within those spaces—seeing beyond mere metrics, marketing slogans, and linear, tech-driven solutions. Many firms get lost in data points, missing the essential connectivity of things. Our unique value is in interpreting insights and data to deliver pragmatic, impactful solutions that resonate deeply with our client’s goals and challenges. Whether it is our tacit knowledge, intuition, or innate knack, this skill appears to be the driving force behind our success.”

Roshan Shetty: Redefining Leadership and Wellness in Modern Organizations

Leaders today operate in an environment of constant change and complexity. Most leaders function in a similar trajectory of climbing the corporate ladder, ticking milestones, and pursuing material success. However, for most, there comes a stage when their internal and external motivational factors misalign leading to stagnation of growth and sometimes even a downfall.

Roshan Shetty spent twenty years working for corporations and had a steady growth trajectory. Along the way, he noticed a glaring gap: many high-performing individuals were thriving externally but were unfulfilled internally. He observed this in some of his colleagues, friends and leaders. He saw emotional turbulence, unresolved fears, and stagnation lurking behind their accomplishments. This realization sparked a pivotal question—”What if success could align with emotional well-being?”

The turning point came when he recognized that transformation isn’t about “doing more,” but “becoming more.” It’s about reshaping how people connect with themselves, their teams, and their larger goals. Inspired to help individuals bridge this gap, Roshan delved deep into Emotional Intelligence, Change Management, and personal growth frameworks, laying the foundation for his transformational coaching practice.

As a transformational coach, Roshan provides personalized guidance and support to help leaders navigate the modern challenges effectively. He assists leaders in developing self-awareness, enhancing emotional intelligence, and unlocking their full potential. He offers a fresh perspective, helping leaders identify blind spots and areas for growth. He acts as a catalyst for personal and professional growth, enabling leaders to thrive in an ever-evolving landscape.

Decoding and Navigating Challenges

Roshan loves navigating challenges together with his clients. The most recurring ones he encounters include:

1. Resistance to Change: Whether it’s adopting new habits or shifting perspectives, people struggle with stepping out of their comfort zones. He helps them reframe change as an opportunity rather than a threat.

2. Lack of Emotional Awareness: Many individuals operate on autopilot, unaware of their emotional triggers. Through emotional intelligence exercises, Roshan guides them in identifying patterns and building self-regulation.

3. Overwhelming and Burnout: Clients often juggle too much and lose sight of their purpose. His approach involves redefining priorities, creating healthy boundaries, and fostering self-compassion.

4. Fear of Failure: Fear paralyzes action. Roshan helps clients embrace a “fail-forward” mindset, seeing setbacks as valuable learning opportunities.

“The key lies in equipping clients with frameworks that enable consistent self-reflection, action, and adaptation. Transformation isn’t linear, but by nurturing awareness and accountability, growth becomes inevitable,” says Roshan.

A Customized Approach

Customization lies at the heart of Roshan’s coaching methodology. Each individual or group brings unique aspirations, challenges, and contexts to the table, and a one-size-fits-all approach simply doesn’t work.

For corporates, he focuses on leadership development, change management, and performance optimization. Emotional intelligence becomes the anchor—helping leaders and teams navigate high-pressure environments, drive collaboration, and inspire transformation. Roshan’s programs for corporates range from a day to six months, depending on the training objectives. He often incorporates real-world case studies, role-playing, and reflective exercises to address specific organizational pain points.

For educational institutions, the emphasis shifts to nurturing a growth mindset, resilience, and self-awareness among students. Young minds need tools to manage transitions, uncertainties, and expectations—skills often absent in traditional curriculums.

Individual Coaching Workshops are more personal, and interactive, fostering self-discovery and problem-solving through experiential learning. By understanding his clients’ core needs, Roshan designs programs that combine science-backed insights with practical applications, ensuring the transformation is impactful and lasting. The results reflect in their transition with skills that are crucial for life.

Turning a Writer

Roshan’s foray into writing stemmed from dealing with chronic anxiety for three years. The coping mechanisms led him to journal the process and get into writing. Coaching one individual at a time creates ripples, but a book like “Shift Left” can make waves. Today, as a transformational coach and author, Roshan empowers others to unlock their emotional intelligence, overcome biases, embrace change, and steer transformation in their personal and professional lives.

The motivation for writing his book, “Shift Left” was born from a single insight: most people tackle problems too late in the journey. Whether it’s career crises, failing relationships, or burnout, the root cause often lies in unaddressed emotional and behavioural patterns.

“Shift Left” is Roshan’s attempt to help readers act early—”shifting left” on their personal and professional timelines to anticipate challenges before they escalate. It’s about recalibrating their mindset, habits, and behaviors to take proactive control of their growth journey.

“The key message? True transformation begins by embracing emotional intelligence and self-awareness as tools for lifelong change. Our thoughts aren’t random; they tell us much about our mindset. If readers walk away knowing they can pause, reflect, and choose the correct response—not just react—they’ve already taken a decisive step toward living with intention and purpose,” he shares.

The Crucial Role of Emotional Intelligence

Roshan’s first book was on Emotional Intelligence and it forms the bedrock of every workshop or coaching he delivers. Emotional Intelligence (EI) is the cornerstone of effective leadership and personal growth. Leaders with high EI inspire trust, resolve conflicts empathetically, and drive teams toward shared goals. It isn’t just about “being nice” but about understanding emotions—your own and others’—and using that insight to make better decisions.

In personal development, EI is a game-changer. Self-awareness enables individuals to identify their strengths and blind spots, self-regulation helps manage stress and impulses, and social awareness builds deeper connections. Roshan does this with reflective exercises during the programs. Without emotional intelligence, even the most talented individuals risk plateauing in their growth.

Staying on Top of his Game

Roshan believes that continuous learning and staying updated with the latest trends and research in human psychology, emotional intelligence, and well-being is crucial and non-negotiable in his field. The good part is he loves immersing in the unknown and remains curious. He regularly:

· Reads extensively: Books, academic journals, and thought leadership articles keep me informed about emerging ideas in psychology, emotional intelligence, and human behavior. Annually he consumes close to 40-45 books. But if a book repeats something he has already known, he doesn’t mind dropping it as well.

· Engages in forums and workshops: Participating in global coaching networks and attending conferences helps him stay connected with industry peers and thought leaders. He also tries to learn a lot from insights shared online.

· Learns from clients: Every coaching session offers unique insights into human behavior. Roshan sees his clients as collaborators in learning, and refining his methodologies through their experiences.

Sustainable Positivity

Habit formation is often perceived as tough discipline and it makes everyone run away from it. Habit formation hinges on small, consistent actions. Roshan guides clients using these principles:

1. Start Small: Transformations begin with micro-habits—simple, achievable actions that compound over time. If you want to sort your life, start by sorting your bed each morning, then your wardrobe every week. Get in love with the act of sorting and let it build.

2. Anchor New Habits: By linking new habits to existing routines, clients find it easier to integrate them into daily life. Roshan calls this the art of Habit science and loves how it works in real life. James Clear terms this as “Habit Stacking” in his bestselling book – Atomic Habits.

3. Track Progress: Measuring progress (even in small increments) reinforces motivation. We are driven by dopamine. Positive results make us feel better and push us to repeat the act in anticipation of the reward. Trackers help immensely in building routines.

4. Identify Barriers: Understanding what triggers old behaviors helps clients create strategies to overcome setbacks.

5. Build Accountability: Whether through check-ins, journaling, or support systems, Roshan ensures clients stay committed to their goals.

“Positive habits, when sustained, become a natural part of one’s identity, creating lasting transformation,” he says.

Trends in the Industry

Roshan points out that several trends will define the future of coaching and transformation:

· Integration of Technology: AI-driven coaching platforms will make personalized insights more accessible. Roshan is amazed at what platforms like Khan Academy are doing to uplift the ecosystem by empowering educators rather than eradicating them.

· Focus on Emotional Intelligence: As automation rises, human-centric skills like empathy, resilience, and communication will become indispensable. He firmly believes it is EI that will distinguish us from AI and give us the edge in decision-making and critical thinking.

· Holistic Well-being: Companies will prioritize employee mental health and emotional well-being as core business strategies. Employees are moving higher up on the need hierarchy of Maslow’s model. Many professionals today are content with their basic needs and yearn for self-esteem and self-respect.

· Adaptability in a VUCA World: With volatility and uncertainty becoming constants, individuals and organizations will need frameworks to manage change effectively. You have to upskill every 8-10 years and ensure you thrive and not merely survive with what you have learned to stay relevant.

Goals Ahead

In the next five years, Roshan’s vision is to position his coaching practice as a catalyst for change, impacting thousands of lives globally. He aims to scale his services through:

· Digital Coaching Platforms: Creating accessible tools and resources for individuals and organizations worldwide.

· Collaborative Partnerships: Working with institutions and corporations to embed emotional intelligence and transformation into their core cultures.

· Thought Leadership: Expanding my reach through books, workshops, and keynotes that inspire proactive personal and professional change.

“By staying rooted in my purpose and evolving with the needs of my audience, I aim to create a ripple effect of meaningful transformation,” he says.

For People on a Journey of Self-improvement and Transformation

Roshan concludes our interaction with the following message for seekers:

“Transformation begins with one simple step: Awareness. Before seeking external change, understand who you are, what you value, and where you feel stuck. Self-reflection lays the foundation for growth.

Once aware, focus on action. Start small, but start now. Transformation doesn’t require grand gestures; it requires consistent, intentional effort.

Finally, embrace discomfort. Growth often feels messy and uncertain, but that’s where breakthroughs happen. Surround yourself with mentors, coaches, or communities who can support your journey. Remember, you are the average of the five people you spend most of your time with.”

Shamani Naidoo: Empowering Businesses with Expertise in Governance and Compliance

Shamani Naidoo is a distinguished professional with over two decades of multifaceted expertise in finance, corporate governance, and administration. As an Associate Member of the Chartered Governance Institute of Southern Africa, Shamani holds a Bachelor of Accounting Science Degree and a Postgraduate Diploma in Corporate Governance. She is also a seasoned journalist, contributing insightful articles on the evolving role of company secretaries in South African corporations. With her extensive experience and deep knowledge, Shamani is a respected authority in her field, dedicated to enhancing corporate governance practices and supporting organizational excellence.

Carving Her Path

Shamani started her career by working for accounting companies, then moving on to Trust and Corporate Services Companies, a JSE-listed mining company, and then into the private equity space. While she was doing great, she also felt unappreciated in her various positions. She did not receive the recognition that she deserved and was often denied promotions although she put in the effort. She realized that she needed to step out of her comfort zone and resign, which led her to establish Shamani Secretarial Services (Pty) SSS.

Being denied her worth taught her that one can achieve what one puts their mind to, and have faith in oneself and the talent that GOD had given each one of us. In 2021, she finally resigned from formal employment and started Shamani Secretarial Services (Pty) Ltd (“SSS”) with the aim of providing high-quality and cost-effective services to her clients. SSS gives her the opportunity to service her clients in numerous ways which she could not have done should she have been an employee.

As a self-motivated individual, with a strong work ethic, Shamani believes what can be done today must be done today and not carried forward to the next day. She believes in forward thinking and looking at providing a solution to the problem. “I cannot be classified as being a pure company secretary or an accountant. I have the ability to use all my experience for the benefit of my clients,” she says.

The Business Idea

As the Founder and CEO of SSS, Shamani aims to look at different stakeholders, more especially the family behind the Chairperson, CEO, CFO and staff. Through SSS’s financial planning partnership, she is able to assist with the financial planning needs of the clients.

Shamani Secretarial Services (SSS) offers a comprehensive suite of services designed to support businesses in navigating the complexities of corporate governance and compliance. Their services include company secretarial solutions, private equity fund administration, securitization and structured finance services, and various administrative and compliance tasks. Shamani’s team ensures that businesses stay compliant with the latest regulations, manage corporate governance effectively, and achieve their business goals. With a focus on transparency and efficiency, Shamani provides expert guidance and meticulous attention to detail, helping organizations maintain accurate records and meet their statutory obligations.

“We aim to know the individuals and their families, and we believe in the protection of wealth and assets of our clients,” says Shamani.

Comprehensive Services

Shamani Secretarial Services (SSS) delivers expert advisory solutions designed to empower businesses at every stage of growth. Specializing in Corporate Governance and Compliance, Private Equity Administration, Securitisation, and Structured Finance Administration, it provides a holistic, tailored approach to meet the unique needs of an organization.

SSS offers a wide range of specific services tailored to meet the diverse needs of businesses:

· Company Secretarial Services: It provides comprehensive company secretarial solutions, including company incorporation, managing changes with the Companies and Intellectual Property Commission (CIPC), preparing board packs and meeting minutes, and ensuring compliance with the Companies Act and other relevant legislation.

· Private Equity Fund Administration: SSS specializes in setting up Private Equity Vehicles in South Africa and Mauritius, ensuring compliance with agreements, managing payables to portfolio companies, and maintaining accurate statutory records.

· Securitization and Structured Finance Services: The company offers advanced securitization and structured finance services, including establishing Issuer and Security SPVs, validating agreement execution, and maintaining precise records of share certificates and bonds.

· Corporate Governance and Compliance: SSS provides expert guidance on corporate governance best practices, managing statutory obligations, and maintaining accurate records to help businesses stay compliant with regulatory changes.

· Additional Services: SSS also offers services such as Trademark registration and renewal, Know Your Client (KYC) processes, BEE renewals, Commissioner of Oaths services, and acting as Independent Trustee or Independent Director.

“With over 45 years of heritage as a second-generation business, SSS blends tradition with innovation to offer solutions that work. Our reach extends beyond borders, serving local and international clients, and we are continuously expanding through strategic partnerships that unlock new opportunities for businesses and individuals alike,” shares Shamani.

Keeping up with the Trends

The dynamic nature of the industry keeps Shamani on her toes and prepared for whatever changes the industry and life throws at her. She keeps an open and learning outlook towards every challenge that comes along. For instance, the pandemic has taught her that you can work from anywhere, but one is required to have a proper work-life balance. As such one needs to ensure their mental well-being, having a mentor or a psychologist is great.

Owing to her work, she gets an opportunity to work with companies in the technology sector and comes across new inventions that help her streamline her work and offer even better services. She also relies on networking and attending seminars and workshops to continuously grow herself and help her company grow.

Empowering Women

Shamani strongly believes in empowerment and more specifically female empowerment. SSS had its inaugural EmpowerHer Conference in November 2024 where 30 women attended the conference. The event touched upon Mental Health issues, financial planning, accounting and taxation.

“Our aim is to empower women business owners to have the correct structures for their business. We look at the importance of having family financial planning in place as this protects

a family during times of unforeseen circumstances, especially the disability or death of the main breadwinner,” says Shamani.

Exploring New Opportunities

Shamani Secretarial Services has currently entered into a partnership with an international management company and will have a footprint in Mauritius in 2025. As part of its partnership, SSS will have access to offices in 26 countries. This gives the company an opportunity and the ability to service all clients in as many jurisdictions as possible. This furthermore gives SSS access to corporates that are looking to enter into the South African market.

“We are also looking through our other partners to engage with our clients on their individual and business financial planning needs. We believe that it is of utmost importance that every business looks at their financial planning needs,” concludes Shamani.

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An Impactful Meeting

Shamani had the privilege of meeting President Nelson Mandela when she was very young. She shares the entire experience of meeting him:

“I had tried to get close to him to shake his hand and his bodyguards had pushed me aside. He had noticed me and he had asked his bodyguards to come and look for me.

When I did get escorted to meet him, I was greeted by a warm hug and he made me a cup of coffee and asked me how many sugars I would like. We spoke about the future of the youth in South Africa and his vision for South Africa.

I later sent him a gift for his birthday and he responded to me in a letter. In the letter he mentioned, “I want you to know that I love you and will work very hard so that all young people will be able to grow up strong, healthy and with all the opportunities you deserve.

He later stated “As the future young leader of our beautiful country, I urge you to work hard, listen to your teachers and parents and give love and respect to all your family and friends.

The above advice was given to me in 1995 and we are now in 2025. It is 30 years since and I try to live to the words given to me. These are the words that inspire me to make this world a better place for all of humankind and the environment.”

Quote: “By collaborating with trusted partners, we dive deep into every aspect of our clients’ operations to create bespoke strategies.

Samant Kumar: Pioneering Agile Transformation across Industries

Samant Kumar is a distinguished, award-winning Portfolio Manager and Agile Program Manager at Capgemini, bringing over 20 years of extensive experience in Agile Program and Project Management, along with software solution delivery across various domains. His impressive career is bolstered by numerous certifications, including SAFe SPC, PMI-ACP, ICP-ACC, A-CSM, CSM, and CSPO, which solidify his reputation as an agile champion.

Samant’s inspiration to step into this industry stemmed from a deep fascination with technology and its potential to drive transformation in organizations. Early in his career, he witnessed firsthand how agile methodologies could enhance collaboration and efficiency, leading to successful project outcomes. The dynamic nature of the industry, with its constant evolution and emphasis on innovation, captivated him.

Additionally, Samant has always been passionate about problem-solving and helping teams reach their full potential. The opportunity to empower others through coaching and mentorship, while facilitating meaningful change, truly motivated him to pursue a career in agile project management. Ultimately, the combination of technology, collaboration, and the ability to make a positive impact on organizations and individuals inspired him to embark on this journey.

He is affiliated with esteemed professional associations including IEEE, PMI, Asian Society of Indian Engineers (ASIE), International Association of Engineers, Scrum Alliance, Agile Alliance, Scrum.org, and Keep Austin Agile (KAA). Samant is a fellow member of The Institution of Electronics and Telecommunication Engineers (IETE), THREWS Fellow, Royal fellow (IOASD) and SAS Eminent Fellow member. He also holds Harvard Business Review (HBR) Advisory council member, PEX Process network advisory council, University of Houston (Industry Advisory Board), Project Management Institute (PMI), Houston VP Program nominated . Samant has also served as a judge in prestigious events like the Stevie Award, Globee Award, Claro award, Judge at ReImagine education, Multiple Hackathons like Hackrice 14 at Rice University,Texas, MHacks at Michigan University, NASA International App challenge, Hack UTD University of Texas, Dallas and HackUTA at UT Arlington, Science and Engineering Fair (TXSEF), and Science Exhibition of Houston. Committed to mentorship, he actively participates in programs at Katy ISD School District, Texas, and adplist.org.

Samant has contributed to several publications featured in prominent platforms such as Scopus, UT Dallas Project Management Symposium, IGI Global Publishing, Dzone, and PEX Process network. Agile Book chapter published in Scopus and IGI global.

Leading at Capgemini

Samant’s professional journey began as a System Engineer at IBM and he has advanced through roles such as Technical Lead, Project Manager, Program Manager, and Portfolio Manager. This trajectory highlights not only his extensive experience but also his capacity to adapt continuously.

Currently, at Capgemini, Samant demonstrates a strong commitment to navigating the ever-evolving landscape of technology and project management. He has successfully led complex programs across various portfolios, showcasing his agility in project management and openness to new tools like Jira Align, Azure DevOps (ADO), MIRO, MURAL, and Confluence. He believes that collaboration and communication are crucial for success, and his ability to foster teamwork while ensuring alignment with business objectives has significantly contributed to his recognition in the field.

As an Agile Portfolio Manager, Samant offers specialized services designed to enhance agile capabilities and facilitate transformation for clients. His offerings include Agile Transformation Consulting, where he assesses existing practices and creates customized implementation strategies. He also provides Portfolio Management to align project portfolios with strategic goals, as well as Training and Coaching on methodologies such as Scrum and Kanban.

Samant’s focus extends to Process Optimization, where he identifies inefficiencies and streamlines workflows, alongside Risk Management, where he develops strategies to mitigate project risks. He emphasizes Stakeholder Engagement through effective communication plans and establishes key performance indicators to measure success. Additionally, Samant supports Change Management to navigate cultural shifts and promote Innovation Facilitation through events like hackathons. Overall, he guides clients on their agile journey, driving meaningful change and enhancing performance.

Comprehensive Agile Services

Samant’s services as an Agile Portfolio Manager focus on enhancing agile capabilities and driving transformation for clients. Key offerings include Agile Transformation Consulting, where he assesses existing practices and crafts tailored strategies for effective implementation; Portfolio Management, which aligns project portfolios with strategic goals; and Training and Coaching on methodologies like Scrum and Kanban.

What sets his services apart in the market is a holistic approach that integrates various facets of agile implementation. He prioritizes Process Optimization by identifying inefficiencies and streamlining workflows, while also addressing Risk Management with proactive strategies to mitigate project risks. His emphasis on Stakeholder Engagement ensures effective communication and alignment throughout the transformation process.

Additionally, he establishes key performance indicators to measure success and support Change Management to navigate cultural shifts. By promoting Innovation Facilitation through events like hackathons, he encourages a culture of experimentation and creativity. This comprehensive and adaptive methodology, combined with a strong focus on collaboration and communication, uniquely positions his services to drive meaningful change and improve performance in organizations.

Leading a Performance-Oriented Team

Samant’s leadership style can be described as collaborative and adaptive, emphasizing open communication, empowerment, and continuous improvement. He believes in fostering a supportive environment where team members feel valued and encouraged to share their ideas. By promoting collaboration, he helps create a sense of ownership and accountability within the team, which enhances motivation and engagement.

This approach has significantly influenced his teams’ performance and project outcomes. By actively involving team members in decision-making processes, Samant enables them to contribute their unique perspectives, leading to more innovative solutions. Additionally, he prioritizes regular feedback and coaching, which helps individuals develop their skills and adapt to challenges effectively.

Moreover, Samant’s adaptability allows him to respond to changing circumstances and adjust strategies as needed, ensuring that they remain aligned with project goals. As a result, his teams have consistently delivered high-quality results while fostering a positive work culture that encourages growth and collaboration. Ultimately, this leadership style has not only improved project outcomes but also nurtured the professional development of team members.

Challenges in the Transition

Transitioning to Agile presents several significant challenges, including cultural resistance, lack of understanding, inadequate leadership support, difficulty in aligning teams, and an overemphasis on tools. Many organizations have established workflows and mindsets that may conflict with Agile principles, so fostering a culture of openness and collaboration is crucial. Providing comprehensive training can help bridge the knowledge gap among teams, ensuring everyone is aligned with Agile concepts. Strong leadership support is also essential; engaging leaders early in the process and demonstrating how Agile aligns with strategic goals can secure their commitment.

Additionally, implementing regular communication channels, such as daily stand-ups and retrospectives, can enhance collaboration across cross-functional teams. Finally, while tools like Jira and Confluence are helpful, it’s vital to emphasize Agile values and principles over specific tools. By addressing these areas, organizations can facilitate a smoother transition to Agile and fully realize its benefits.

Also, as an Agile Portfolio Manager, Samant faces several key challenges and opportunities. Challenges include overcoming resistance to change, aligning diverse teams with common goals, keeping up with rapidly evolving technologies, and balancing strategic and tactical objectives. However, these challenges come with significant opportunities, such as driving cultural transformation that promotes collaboration and innovation, leveraging new tools to enhance agile processes, fostering leadership development through mentorship, and capitalizing on the growing market demand for agile expertise. By navigating these dynamics, he aims to drive meaningful change within organizations and contribute to their successful adoption of agile methodologies.

A Memorable Project

One recent project that Samant is particularly proud of involved leading a large-scale Agile transformation for a technology firm. The organization was struggling with slow product delivery and siloed teams, which hindered innovation and responsiveness to market demands.

To address these challenges, he initiated a comprehensive assessment of their existing processes and identified key areas for improvement. His team implemented Agile methodologies, particularly Scrum and Kanban, to enhance collaboration and streamline workflows. Samant facilitated training sessions and workshops to ensure all team members understood Agile principles and practices, fostering a shared mindset across the organization.

The project’s success stemmed from several factors: strong leadership buy-in, consistent communication, and active stakeholder engagement. Regular retrospectives allowed them to reflect on progress and make necessary adjustments, ensuring they remained aligned with their goals. Additionally, Samant established key performance indicators to measure success, which helped track improvements in delivery times and team satisfaction.

Ultimately, the transformation led to a 40% reduction in time-to-market for new products and significantly improved team morale and collaboration. This project not only demonstrated the

power of Agile methodologies but also reinforced his belief in the importance of a supportive culture and continuous improvement in achieving successful outcomes.

Staying Ahead in a Competitive Landscape

Samant leverages emerging technologies to enhance agility and drive innovation in several key ways. First, he stays informed about the latest advancements in automation, artificial intelligence, and data analytics, which allows him to identify tools that can optimize workflows and improve project efficiency. For instance, implementing automation in routine tasks frees up team members to focus on higher-value activities, fostering creativity and innovation.

Additionally, Samant uses data analytics to gain insights into project performance and team dynamics. By analyzing metrics such as velocity and cycle time, he can make informed decisions that enhance process improvements and better align with strategic goals. This data-driven approach helps in identifying bottlenecks early and allows for proactive adjustments.

He also promotes the use of collaborative tools like Jira, Confluence, and MURAL to facilitate seamless communication and enhance teamwork, especially in remote or hybrid work environments. These tools support transparency and keep everyone aligned on project objectives.

“Moreover, I encourage a culture of experimentation by organizing hackathons and innovation sprints, where teams can explore new technologies and develop creative solutions to existing challenges. By actively embracing these emerging technologies, I aim to not only improve our agile processes but also position the organization competitively in the market,” says Samant.

Fostering an Innovative Culture

To foster a culture of innovation and continuous improvement within his teams, Samant prioritizes open communication, creating an environment where team members feel safe sharing ideas and feedback. He encourages experimentation by organizing hackathons and innovation sprints, allowing teams to explore new approaches without the pressure of immediate results. Celebrating both successes and failures is essential; this emphasizes the value of learning and helps team members understand that experimentation is a vital part of the innovation process.

Additionally, he ensures that teams have access to the latest tools and training opportunities, empowering them to stay current and inspired. Establishing a regular feedback loop through retrospectives allows for reflection on processes and identification of improvement areas. Finally, Samant aligns innovation initiatives with the organization’s strategic goals, fostering motivation and a sense of purpose. By integrating these strategies, he aims to create a dynamic culture that values innovation and embraces continuous improvement as a core principle of their work.

The Evolving Role of Agile Methodologies

Throughout his career, Samant has seen Agile methodologies evolve significantly, adapting to the changing demands of technology and organizational dynamics. Initially, Agile was primarily associated with software development, focusing on iterative processes and customer collaboration. Over time, its principles have expanded beyond software projects to encompass various industries and functions, including marketing, HR, and product management. This broader adoption has led to a greater emphasis on scaling Agile practices, with frameworks like SAFe and LeSS emerging to facilitate Agile transformations at the enterprise level.

Samant has also observed a growing focus on the integration of Agile with other methodologies, such as DevOps and Lean, creating hybrid approaches that enhance efficiency and speed. Additionally, the rise of remote work has driven the need for tools and practices that support distributed teams, emphasizing collaboration and communication in virtual environments.

Looking to the future, he foresees several key trends in Agile methodologies. First, the increasing use of data analytics and AI will help teams make more informed decisions, enhancing their ability to respond to changes quickly. Second, he expects a continued emphasis on sustainability and ethical practices within Agile frameworks, as organizations seek to align their processes with broader social and environmental goals. Lastly, the importance of emotional intelligence and soft skills in Agile leadership will likely gain prominence, as effective collaboration and team dynamics become critical for success in complex, fast-paced environments.

“Overall, Agile will continue to adapt and innovate, remaining a vital approach to managing change in the modern landscape,” observes Samant.

Staying Motivated in a Changing Environment

Staying motivated and continuing to innovate in the rapidly changing field of Agile requires a proactive approach. First, Samant prioritizes continuous learning by engaging with industry literature, attending conferences, and pursuing relevant certifications. This ongoing education helps him stay informed about the latest trends and best practices.

He also cultivates a strong network of peers and mentors within the Agile community, which provides valuable insights and perspectives. Sharing experiences and challenges with others fosters a collaborative spirit and inspires new ideas. Additionally, Samant actively seeks feedback from his teams and stakeholders, as their perspectives can spark innovative solutions and improvements.

“Setting personal and professional goals helps maintain my focus and motivation. I regularly reflect on my progress and celebrate achievements, no matter how small, which reinforces my commitment to growth. Lastly, I embrace a mindset of experimentation, viewing challenges as opportunities for learning and innovation. This approach not only keeps me engaged but also encourages a culture of creativity and adaptability within my teams. By combining these strategies, I remain motivated and ready to embrace the changes and opportunities that come with this dynamic field,” shares Samant.

Overcoming Challenges Together

One particularly challenging project Samant’s team undertook involved a complete overhaul of a legacy software system for a client in the financial sector. The project faced significant hurdles, including tight deadlines, a lack of comprehensive documentation, and resistance from stakeholders accustomed to the old system.

To tackle these challenges, his team began with a thorough assessment of the existing system and identified critical areas for improvement. He facilitated workshops with key stakeholders to gather requirements and gain their buy-in for the new approach, emphasizing the benefits of the Agile methodology in addressing their concerns.

Samant and the team adopted a phased implementation strategy, breaking the project into manageable iterations. This allowed them to deliver incremental updates, gather feedback, and make adjustments along the way, which helped mitigate risks and build trust with stakeholders.

“Regular communication and transparency were crucial; I ensured that all team members were aligned on objectives and progress through daily stand-ups and weekly reviews. Additionally, we implemented a robust training program to ease the transition for end-users, addressing their apprehensions about the new system. By fostering a collaborative atmosphere and maintaining open lines of communication, we not only met the project deadline but also enhanced the system’s functionality and user satisfaction. Ultimately, this project taught us the importance of adaptability and stakeholder engagement in overcoming challenges, reinforcing our team’s resilience and commitment to success,” says Samant.

Key Skills for the Future

In the next decade, Samant suggests that the key skills for project managers will include agility and adaptability, as organizations increasingly embrace Agile methodologies, requiring leaders to pivot strategies quickly in response to changing circumstances. Emotional intelligence will also be crucial for fostering collaboration, understanding team dynamics, and managing conflicts effectively. Proficiency in data analytics will empower project managers to make informed, data-driven decisions, while digital literacy will be essential for leveraging various tools and platforms to enhance efficiency.

Additionally, strategic thinking will enable project managers to align project goals with broader organizational objectives, contributing to long-term success. As organizations navigate constant change, strong change management skills will be necessary to help teams and stakeholders adapt. Finally, fostering a culture of innovation and creative problem-solving will be increasingly important as organizations seek to differentiate themselves in competitive markets. By developing these skills, project managers will be well-equipped to navigate the complexities of the future workplace and drive successful project outcomes.

Agile for Sustainable Business Operations

Samant suggests that Agile practices can significantly contribute to more sustainable business operations in several ways. First, Agile methodologies emphasize iterative development and continuous feedback, allowing organizations to adapt quickly to changing market conditions and stakeholder needs. This responsiveness can reduce waste, as teams can pivot away from unproductive efforts and focus on delivering value more efficiently.

Additionally, Agile encourages collaboration across cross-functional teams, fostering a culture of shared responsibility and collective problem-solving. This collaborative approach can lead to more innovative solutions that prioritize sustainability, as diverse perspectives often yield creative ideas for reducing environmental impact.

Moreover, Agile practices promote transparency and regular communication, enabling teams to identify and address sustainability challenges early in the project lifecycle. By integrating sustainability goals into the Agile planning process, organizations can ensure that their projects align with broader environmental and social objectives.

Finally, the emphasis on continuous improvement in Agile encourages teams to regularly assess their processes and outcomes, driving them to seek out more sustainable practices over time. By embedding sustainability into their Agile frameworks, organizations can not only enhance their operational efficiency but also contribute to a more sustainable future.

Message for Young Professionals

For young professionals aspiring to build a career in Agile project management, Samant’s advice is to embrace continuous learning and stay curious about Agile methodologies, frameworks, and tools through certifications and online courses.

Gaining practical experience is essential; seek opportunities to apply Agile principles in real-world projects, whether through internships, volunteer work, or collaborative efforts. Additionally, developing soft skills such as communication, collaboration, and emotional intelligence is crucial, as Agile relies heavily on effective teamwork and stakeholder engagement. Actively networking within the Agile community by attending meetups, conferences, and workshops can provide valuable insights and potential mentorship opportunities. It’s important to be adaptable and open-minded, as Agile emphasizes flexibility and responsiveness. Regularly soliciting feedback from peers and mentors will help you improve and refine your skills. Finally, maintaining a focus on delivering value to customers and stakeholders will guide your decisions and prioritization in Agile projects.

“By following these steps, young professionals can effectively position themselves for success in the dynamic field of Agile project management,” he says.

Promoting an Inclusive Workspace

Encouraging diversity and inclusion in the workplace is a top priority for Samant, and he adopts several strategies to foster an inclusive environment. First, he advocates for diverse hiring practices by collaborating with HR to ensure job postings reach a wide range of candidates and that selection processes are fair and unbiased. He also supports the establishment of employee resource groups (ERGs) that empower underrepresented voices and provide a platform for sharing experiences and ideas.

Additionally, Samant promotes an inclusive culture by encouraging open dialogue about diversity and inclusion topics during team meetings and training sessions. This creates a safe space for team members to share their perspectives and helps raise awareness about the importance of diversity in driving innovation and better decision-making.

Mentorship and sponsorship are also vital and Samant actively mentors individuals from diverse backgrounds and encourages other leaders to do the same. This not only helps to develop talent but also fosters a sense of belonging.

Lastly, he regularly assesses his team’s culture and practices through surveys and feedback sessions to identify areas for improvement. “By continuously engaging with my team and prioritizing diversity and inclusion, I aim to create a workplace where everyone feels valued, respected, and empowered to contribute their unique perspectives,” shares Samant.

Trends in Technology

In the next five years, Samant believes several significant trends are likely to shape the Agile project management landscape. First, the integration of artificial intelligence (AI) and automation will

become more prevalent, enhancing decision-making processes, optimizing workflows, and providing insights from data analytics. As these technologies evolve, teams will need to adapt to new tools that streamline tasks and improve efficiency.

Second, the emphasis on remote and hybrid work environments will continue to grow, necessitating robust collaboration tools and practices that ensure effective communication among distributed teams. This shift will require organizations to invest in technology and foster a culture of inclusivity, ensuring that all team members feel engaged, regardless of their location.

Another trend is the increasing focus on sustainability and corporate social responsibility (CSR). Agile leaders will need to align their projects with sustainable practices and integrate environmental considerations into their strategies.

To prepare his organization for these trends, Samant plans to invest in training and development focused on AI and automation tools, ensuring the teams are equipped to leverage these technologies effectively. They will also prioritize enhancing their collaboration tools and practices to support remote work, ensuring that communication remains seamless. Furthermore, he will advocate for integrating sustainability goals into their Agile processes, fostering a culture that values ethical and responsible project management. By proactively addressing these trends, they can position the organization for success in the evolving landscape of Agile project management.

New Goals for the New Year

The next big goals for Samant and his team centre around enhancing their Agile capabilities and driving impactful transformations within the organization. First, they aim to achieve advanced certifications and training in emerging Agile frameworks and tools, ensuring they remain at the forefront of industry best practices. This will empower them to implement more effective strategies and improve their project outcomes.

Another key goal is to foster a culture of continuous improvement by regularly evaluating their processes and gathering feedback from team members. This will help them identify areas for optimization and ensure that they deliver maximum value to their stakeholders.

They also plan to lead significant cross-functional projects that align with our organization’s strategic objectives, focusing on collaboration and stakeholder engagement. By doing so, they can enhance their visibility within the company and demonstrate the value of Agile methodologies.

“Finally, we aim to strengthen our commitment to diversity and inclusion, actively promoting an environment where all voices are heard and valued. By pursuing these goals, we hope to create a more agile, innovative, and resilient team that is well-prepared to tackle future challenges and contribute to the organization’s success,” concludes Samant.