5 Signs You’re Hiring Wrong (and How To Fix Them)

As entrepreneurs, we hate seeing lost opportunities, especially when they are pitfalls we could have avoided. Hiring pitfalls are some of the most common mistakes we make.

As an entrepreneur for 15+ years, I’ve made my fair share of mistakes in the hiring process and lived through those pitfalls just as much as the next. I have seen businesses clean up those common mistakes and radically transform their business by having more and better-qualified candidates.

There is a common trend to identify you have hiring problems. Chances are some or all of these signs resonate with you:

  1. Not getting qualified candidates
  2. Lack of response from candidates
  3. Taking way too much time to hire
  4. New hires leaving faster than coming in
  5. Compensation feels more like a guessing game

Related: 3 Difficult Workplace Personalities That Are Great Hires

Hiring the right people is one of the most important things a small business can do to succeed. But with so many great job opportunities out there, it can be tough to stand out from the competition and retain the best. That’s why optimizing your hiring process is important to attract and retain the best possible candidates.

UK’s Digital Divide: A tremendous rise in energy bill

Across the world, energy systems are going digital. Electricity bills are more and more likely to pop up as an alert on your phone rather than popping through your letterbox. And many people now monitor their energy usage at home through smart meters that predict charges in real time.
In the UK, nearly all energy companies now rely on digital forms of communication to reach and engage with their users. And as the energy system transitions towards greener and more flexible ways of serving its customers, we’re likely to see digitalisation accelerate.
Digital systems certainly have their benefits, including easier service monitoring for suppliers and more clarity around bill breakdowns for customers. Yet despite the UK being a global leader in digital technology, there’s still a significant “digital divide” between those who have full access to the digital world and those who remain excluded from it. This gap has only expanded during the pandemic.
There are hundreds of ways for people to become digitally excluded. Some might not have access to digital technologies, or be able to afford them. Others might own them, but not know how to use them – or how to learn. And some might not be inclined to use new technologies in the first place.

People’s living arrangements can also contribute to digital exclusion. Those stuck in temporary or precarious housing, including low-income families, refugees and migrants, may struggle – legally or financially – to add money-saving energy technologies to their homes.
Financial inequalities can also heighten this exclusion. Energy companies may block people with debts from accessing the digitally monitored, cheaper energy tariffs. And it can be very challenging for people without proficient levels of English to deal with digital services that are only offered in English.
Consequences
Overall, it’s the most vulnerable within society – refugees, older people, low-income families, disabled people and many others – who are disproportionately affected by digital exclusion.
The consequences of this can be severe. If you can’t search for better deals, understand what payments are being taken, access smart technologies like meters or learn about ways to increase energy efficiency, it becomes much harder to save money and could easily lead to a cycle of missed bills and defaulted payments. Research suggests digitally excluded customers pay an average of £348 more per year on their energy bills.
Many vulnerable groups rely on traditional forms of communication with their energy suppliers, like letters, phone calls or visits. When these are disrupted, for example through pandemics or extreme weather events, inability to pay or understand bills can lead to life-threatening situations, like illness due to cold homes.
Solutions
The good news is that there are ways to overcome the challenges of navigating these systems. For refugees, migrants, older people and those less familiar with the UK’s digital energy system, barriers can be overcome by turning to trusted connections such as friends, family or community organisations.
These connections provide people with advice and guidance about energy services, translate bills, help them explore how to use new technologies or act as the mediator between them and energy suppliers.
Energy companies appear increasingly aware of the challenges associated with digital exclusion for their customers. As already encouraged by UK energy regulator Ofgem, companies shouldn’t rely solely on digital forms of communication. Instead, they should explore and respond to how their consumers prefer to interact with them. This could take a variety of forms, like developing in-person group support sessions in areas where digital exclusion is high.
And the importance of community shouldn’t be overlooked. Local age and language support groups are vital to help people navigate a complex and often expensive energy system on their own terms.

Literacy at an early stage

The pandemic’s disruptions have only exacerbated many social, economic, and cultural fault lines, and so, learning recovery programs must focus on quality and equity at both the individual and systems level.

As our education systems move from scrambling to adapt to school closures and distance learning towards something approaching normality, many are asking questions about how to recover what was lost. How have children been impacted by this unprecedented gap in their learning? Will there be long-term effects? Will they suffer socially and emotionally from the “COVID slide”? And what can be done to make up for lost ground? While these concerns are valid—and vast amounts of federal funding have been allocated to the effort—gaps in academic outcomes are nothing new for many of our children. Children of color, from underserved communities, and those who face learning challenges, have always been subject to a persistent gap in reading outcomes relative to white and more affluent peers, a systemic failure that contributes to our country’s dismal reading proficiency record: In 2019, only 40 percent of all American fourth-graders and eighth-graders were proficient in reading, but 45 percent of white students are proficient compared to just 18 percent of Black students and 23 percent of Hispanic students. And unless learning recovery programs focus on quality and equity at both the individual student and systems level, they run the risk of exacerbating these kinds of education opportunity gap, as well as adding to the disparity in access to quality schools and the resources that all children need to be successful. Obstacles to learning can be genetic or biological in origin—as with neurologically based learning disabilities like dyslexia, dysgraphia, and ADHD—but they can also be environmental. Children, particularly students of color, who attend poor-quality schools in low-income areas; students who are English learners; students who have experienced trauma; or students who live at the intersection of one or more of these categories can confront significant learning challenges that will limit their potential if not addressed. Opportunity gaps often lead to disparate outcomes, which are too often dismissed as failures of achievement. Education nonprofits can play a significant role in our nation’s efforts to meaningfully support underserved students, supporting teachers with reading instruction approaches proven to be more effective for most children in the classroom. Lee Pesky Learning Center (LPLC) in Boise, Idaho, offers an example of how a small nonprofit has been able to make a measurable and sustainable difference in reading outcomes, with an impact far beyond its footprint. For example, when schools moved to online teaching in 2020, it was clear that young learners who were already struggling would be the most negatively impacted. For underserved Latinx students, many of whom are English learners, learning to read was already a challenge, and this would only be exacerbated by remote instruction. So, in June 2020, we started our newest program, Pathways to Literacy, to address this critical need in our community, targeting first-grade students of the Latinx community at no cost to their families. To provide one-on-one tutoring in foundational reading skills to students, we recruited Spanish-speaking tutors who were able to communicate with students’ families to coordinate the program, and who—though they taught in English—could use Spanish as needed to support students’ vocabulary and comprehension development. We also provided families with early literacy materials in Spanish, giving families the opportunity to support their children’s literacy development in Spanish, as research shows that developing literacy in one’s native language makes literacy development in a second language (like English) an easier process. The Pathways program is based on the principles of a broader initiative spearheaded by LPLC in 2008 to provide training and coaching to early elementary teachers, the Idaho Early Literacy Program (IELP). For more than 10 years, we have worked with preschool through third grade teachers across the state to improve early reading instruction and students’ reading outcomes. When schools first closed in March 2020, the training team at LPLC quickly pivoted from our in-person coaching model to focus on supporting teachers who suddenly had to figure out how to teach online: Our training team created and shared countless online teaching materials and tips accompanied by short videos that modeled practices. The results of these two programs—one focusing on building teacher capacity to support all students, the other providing direct services to a targeted population—have been far-reaching. LPLC’s program evaluations for the Idaho Early Literacy Program consistently show that the school districts that participate in the project see greater gains from fall to spring in the percentage of students able to read at grade level: One district went from 46 percent of students meeting reading benchmarks as measured by the Idaho Reading Indicator in September to 79 percent in May (compared to the state average, which only increased from 52 percent to 69 percent during that same school year). Students in the Pathways to Literacy program also made impressive gains. Moreover, the program created a system through which we could better meet the needs of individual children. For example, one student in our 2020 program, “Maria,” was not making adequate progress, and the LPLC team was able to refer her to a clinical psychologist who was able to determine that she had an underlying information processing challenge that impacted her learning. With generous financial assistance, we were then able to provide even more intensive reading intervention to Maria at no cost to her family. It can be particularly difficult to discern when an English learner is also struggling with a potential learning disability, but relying on evidence-based instruction and assessment practices allowed us to serve students better. (The school system was unable to pick up on this student’s needs while they were operating remotely.) These programs have been successful for specific reasons: They complement each other to address the larger education ecosystem. The Pathways to Literacy program provides 1:1 student services, but in school districts where many students are struggling, the current need cannot be met through 1:1 or even small group tutoring programs. That’s where the Idaho Early Literacy Program comes in: Building teachers’ capacity to provide reading instruction that is consistent with the science of reading means that more students will benefit from high-quality, classroom instruction. If the majority of students are able to meet grade-level targets through high-quality classroom instruction, then more intensive programs, like Pathways to Literacy, can be reserved for students who need short-term, additional support.

They are grounded in the science of learning and development. All of the programs LPLC provides are grounded in research-based practices, translating “what works” into practical, easy-to-implement approaches that teachers can directly use in their classroom. Additionally, the center invests in research on its programs, conducting extensive formative (e.g. are programs being delivered as intended?) and summative (e.g. what are the effects on important teacher and student outcomes?) evaluations. We use our research data to engage in the virtuous cycle of continuous improvement. In this way, LPLC views itself not only as an institution of learning (one that is in the business of helping children learn), but also as a “learning institution,” because its staff and team members must be willing to adjust their views, approaches, and methodologies as they learn new facts and information. Through self-reflection and change, we find new ways to make things better. And we believe there is no more powerful model for children than to work with teachers, specialists, and other adults who see themselves as learners too.

They leverage partnerships with schools and other community organizations. As a private nonprofit, LPLC has always taken the time to build relationships with schools and state agencies and is eager to share its experience and expertise. As Richard Osguthorpe, the former dean of Boise State’s College of Education mentioned in an interview for our book, More to Life than More, “LPLC has created a great environment for improving education without trying to tear anybody else down.” The IELP embodies this “we’re all in this together” ethos and is founded on a broad-based, multi-level collaboration that includes Idaho’s State Department of Education, teachers, and administrators from seven school districts, hundreds of individual donors, and one of the largest private foundations in the country. Pathways to Literacy Program also relies for its success on partnerships—with the Wood River YMCA’s Summer Bridge camp and the Blaine County School District. Co-locating these programs with other offerings allowed us to remove transportation as a potential barrier to participation in our reading program. As a result, we were able to work with students while they were attending the Y program, and the school district provided us a quiet space in which we could focus on reading.

After a year and a half of the pandemic, the urgency of learning recovery efforts is felt throughout the broader educational community and is a matter of national concern. However, it is our belief that supplemental programs that do not rely on evidence-based practices, that do not involve buy-in from stakeholders or strategic partnerships, and that do not seek to address the opportunity gap, run the risk of creating inequitable learning recovery.

For example, technology-based efforts are arguably the easiest to scale, but asynchronous, online learning is often the least conducive delivery mode for students with learning challenges. Children who are already well-resourced and least in need of the additional services will be the most likely to take advantage of them. It is also important to underscore that supplemental programs are a temporary fix. They cannot meaningfully address long-standing opportunity gaps, which require systems change. Our IELP program reflects one aspect of systems change—building teacher capacity to better meet the needs of all students—but more will be needed, including diversifying the teaching force and resourcing schools more equitably.

AI Asia Pacific Institute Founder and Executive Director Kelly Forbes Advances Sustainability through Artificial Intelligence

Kelly Forbes | Executive Director | AI Asia Pacific Institute

The AI Asia Pacific Institute (AIAPI) was founded in Singapore about three years ago. Kelly has lived and worked in Brazil, New Zealand, Australia, and Singapore and is currently in Dubai, working on expanding this vital work in the Middle East region. The AIAPI addresses artificial intelligence’s social, legal, and ethical risks to advance its potential to build a sustainable world. AI has a critical role in unlocking the value of data and fostering innovation opportunities. There are less than eight years to achieve the Sustainable Development Goals (SDGs), which the United Nations proposed as an urgent call for action in a global partnership.


“AI is a two-edged sword. It holds incredible potential to advance positive impact.
We must adapt our governance structures to better respond to the
new risks the technology imposes.”

Kelly often speaks on subjects related to the intersection of law, sustainability, and artificial intelligence. She firmly believes that AI can accelerate these SDGs. From climate change to unleashing more sustainable cities and communities, AI holds great promise to administer challenges and advance these goals. However, our current governance structures still need to evolve to better respond to the new risks imposed by this technology. For this reason, topics such as fairness, explainability, transparency, and accountability gain significant importance. Policy has the potential to facilitate human-centric outcomes and foster a balance between innovation and governance. Countries like Singapore and the UAE recognize this and are among the first governments to create a policy accelerator and RegLabs to govern emerging technologies.

Policy has the potential to facilitate human-centric outcomes
and foster a balance between innovation and governance.”

As a leader in male-dominated sectors, women may need to be assertive and confident to establish themselves as leaders and learn to navigate biases and stereotypes. The AI industry is undoubtedly one of them, where women make up an estimated 26% of workers in AI roles worldwide. One of the most critical lessons Kelly learned along the way is the importance of building support networks and seeking out mentors.

“As a leader in male-dominated sectors, women may need to be assertive and confident to
establish themselves as leaders and learn to navigate biases and stereotypes.”

As a mother, Kelly quickly realized the importance of maintaining routines and boundaries for physical and mental health. She argues that there is no perfection, but the balance between work and personal life is something to strive for and that you need to work on daily.

Kelly firmly believes that diversity and inclusion are essential to solving the world’s most critical challenges. When equal opportunities are enabled, women can bring unique perspectives, experiences, and skills to decision-making processes. Women are often strong communicators, empathetic, collaborative, and able to build strong relationships. “Ultimately, diversity and inclusion are not only the right thing to do but also the smart thing to do. By embracing diversity and inclusion, we can create a better world for everyone, with equal opportunities to contribute.”

“Diversity and inclusion are essential to solving the world’s most critical challenges. Women bring many valuable contributions to the table that are needed in the world today.”

Kelly has been fortunate to work closely with and receive support from the most incredible women, some of whom have been part of her journey from the early days. People like Leesa Soulodre, Philippa Penfold, Barbara Erskine, May Leng Kwok, Janet Wong, and Dr. Wendy Bonython have captured her growing admiration for their ongoing impact-driven support.

AI has the potential to enable a better world, and accurate governance must be in place to allow for that. Kelly believes the AI Asia Pacific Institute’s work is actively contributing to this mission and promoting a more fair and sustainable world for all.

“Ultimately, diversity and inclusion are not only the right thing to do but also the smart thing
to do. By embracing diversity and inclusion, we can create a better world for everyone, with
equal opportunities to contribute.”